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Housing Tenancy Services officer

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Housing Tenancy Services officer
London

000B 4F66 / 1

Posted: 20th August 2026 10:50
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  • Pay Rate:

    £22.03 Per Hour

  • Hours per Week:

    36

  • 3 months

  • London,

    SM4 5BE

What's involved with this role:

Merton 000B 4F66 / 1 Housing Tenancy Services officer

London, Clarion Housing

Triumph Consultants are looking for a Housing Tenancy Services Officer to deliver improved responsive services to tenants, dealing with projects and helping customers who may be vulnerable. You will have a good understanding of social housing legislation and tenancy management. Contract is for 3 months in Morden SM4 5BE

Housing Tenancy Services Officer
Pay Rate: £22.03 per hour PAYE
Hours per week: 36 hrs Monday – Friday, normal working hours
Contract length: 3 months
Location: Morden SM4 5BE
Hybrid working - 3 days office/site and 2 days wfh. Some home working, attendance at offices and residents’ homes as and when required.
Basic DBS required

Key requirements:

  • Experience of working within Housing Tenancy Services officer, delivering improved responsive services to tenants
  • Experience of working in a customer complaints/resolution environment
  • A good understanding of social housing legislation and tenancy management
  • Experience of dealing with projects and helping customers who may be vulnerable
  • Experience of excellent working relationships with colleagues in operational teams, other internal teams as well as external agencies
  • Proven experience of a front line customer focused role in the social housing sector
  • Previous experience of project management methods
  • Experience of successful working in Repairs & Maintenance or a housing association or local authority

Key responsibilities:

  • Participate and when required lead on local service resident engagement strategies
  • Deliver improved responsive services to housing tenants, dealing with different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable
  • Supporting sign up and needs assessment of customers, at the handover of Regeneration properties
  • Ensuring a complaint is resolved, or working with a whole block of tenants to support customers whilst services are restored
  • Supporting engagement and delivering an estate event or facilitating and co-ordinating responses to customers
  • Working with the Neighbourhood Response team, Customer Service team and Customer Response team

Reference: Merton 000B 4F66 / 1 Housing Tenancy Services officer

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
 



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Housing Tenancy Services officer
Client Category:

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Job Ref: 000B 4F66 / 1
Housing Tenancy Services officer
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