Complaints Procedure
At Triumph Consultants Limited we endeavour to provide services of the highest order for our candidates.
We welcome feedback as this allows us to monitor how well we are doing and improve our services.
If you feel something has gone wrong with our service, then please let us know so we can try to put things right quickly and efficiently.
If you wish to progress the matter via our official complaints’ procedure, this can be done in writing or by email. Please make sure you give us your full contact details and as much information as possible so we can process your complaint fully.
We have a three stage complaints process should you choose to use it:
Stage 1
If you would like to make a complaint at Stage 1, you can do so by writing to us (address below) or sending an email to [email protected].
Stage 2
We will acknowledge complaints within three working days, aiming to complete our investigation and reply in full within fifteen working days.
Stage 3
In the unlikely event you are unhappy with our stage 1 response, a senior manager or a staff member not involved in the initial complaint will carry out a full review and respond to you within a further twenty working days.
You can contact our Administration team by calling 0203 793 2201 (Weekdays 9am to 5pm), emailing [email protected], or in writing to:
Triumph Consultants Limited
Triumph House, 184-190 Farnaby Road, Bromley, Kent, BR2 0BB
www.tclrec.com