Temporary Works Scheduler/Administrator – Property Services

Reference no:  SGN 5225470

This opening assignment is up to 1-2 months

Pay Rate: £11.87 per hour PAYE

To contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer care are delivered.

As necessary, and as required, provide dedicated administrative support to individual supervisors/managers within Property Services, particularly at times of high work volume, or for sickness and holiday cover.

Key responsibilities:

• Work with moderate supervision/guidance whilst being accountable for individual results and the impact these may have on the team.
• Provide a first point of contact for scheduling enquiries. Liaise directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner. Ensure clients receive a prompt response and are kept informed of progress made.
• Apply knowledge and skills to ensure that all works orders are accurately logged and retained within Uniclass and DRS (in-house systems) and appropriately allocated to trades staff or contractors, in that the client priorities for completion are achieved.
• Monitor and track works orders daily providing information to works supervisors on in- completed works or work that requires materials (and order materials) Liaise directly with customers to re-schedule or book new appointments for follow on works.
• Ensure that all hours worked by trades’ staff, and materials/subcontract costs incurred against each job, are appropriately, timely and accurately recorded within the Uniclass and DRS (in-house systems) system, so as to provide for a robust and up to date report process that will confirm overall expenditure to date.
• Implement improvements to procedures as directed whilst actively participating in the review of the department and personal working practices to suggest solutions and improvements as necessary.
• Ensure operatives are fully utilised for the day and have sufficient work.
• Run and monitor daily reports in order that jobs are kept within target.
• Liaise with operatives frequently to check on their progress to ensure their schedules do not overrun.
• Liaise with the operations team and escalate problems when necessary.
• Establish, develop and maintain effective working relationships with all work colleagues, contractors and partners to ensure an integrated contribution to corporate objectives.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

Great communication and customer service skills.

ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.