Triage/Administration Officer – Data Office Triage Team

Triage/Administration Officer – Data Office Triage Team 150 150 tcl-admin
Triage/Administration Officer – Data Office Triage Team
SIDCUP, London
Contract / Temporary

MPS 0006 9A06 / 1

Posted: 27th October 2022 10:01
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  • Pay Rate:

    £11.05 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • SIDCUP, London,

    DA15 7ES

What's involved with this role:

Full Job Title: Temporary Triage/Administration Officer – Data Office Triage Team

Job Reference: MPS 0006 9A06 / 1

Pay Rate: £11.05 per hour PAYE

No previous vetting required

Hybrid role: (approx 2 days per week in the office but must be flexible)

This role will involve you managing incoming demand for the unit which includes monitoring and responding to emails received by our public facing mailbox as well as opening and dealing with post sent to our office.

The role of the Triage Officer extends well beyond those duties and you will become an expert in identifying and responding to requests made under both pieces of legislation. Your role will include reviewing incoming requests against our checklists and making decisions in respect of whether requests are valid, what specific actions are required for each individual request and assessing the complexity of the request against our 8 categorisation levels.

As Triage Officer you will also be responsible for dealing with cases that fall within the lowest complexity category and therefore this work includes the obtaining and reading of crime reports as well as the consideration of what information is suitable for disclosure and finally the issuing of that disclosure.

Cases that do not fall within the lowest complexity category will be passed over to dedicated teams for completion. You will need to make sure you hand over this more complex work in a timely and professional manner, setting out our actions and any decisions taken in the case event log.

This role involves contact with the public and you should expect your name to be given out so that our customers can reach out to you if they need to.

This is an excellent role for anyone that wants to move into Information Law as it provides the role holder with a strong foundation knowledge of both the legislation and of the workings of the Information Rights Unit and the wider Data Office.


Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Minimum of 12 months recent office administration experience in a similar role, or context and ideally within a public sector organisation
  2. A basic understanding of the Data Protection Act 2018
  3. A basic understanding of the General Data Protection Regulation (GDPR)
  4. A basic understanding of the Freedom of Information Act (FOI)
  5. A willingness to expand your knowledge of the above areas and other associated Acts as well as National policing policies.
  6. Excellent customer service and communication skills
  7. The ability to carry our fast paced work
  8. The ability to make and evidence decisions within the frame work provided
  9. The ability to work under pressure and prioritise work to ensure legal deadlines are complied with
  10. ICT Skills: Strong IT skills with Microsoft Office products and the ability to learn and adapt to bespoke software (CycFreedom)


To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. *** Desirable Criteria:
    1. Experience of working within a busy team (for example monitoring a fast paced mailbox)
    2. Knowledge of Police systems i.e. CRIS, CAD Lite/CAD Archive, IIP etc.
    3. Experience of working within a legal framework and working towards statutory deadlines.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: MPS 0006 9A06 / 1
Triage/Administration Officer – Data Office Triage Team
Client Category: Other Public Sector Body

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: MPS 0006 9A06 / 1
Triage/Administration Officer – Data Office Triage Team
Client Category: Other Public Sector Body

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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