Travel Response Centre Officer/ Admin

Travel Response Centre Officer/ Admin 150 150 TCLRec
Travel Response Centre Officer/ Admin
DURHAM
Contract / Temporary

Durham 5129314820943

Posted: 12th February 2024 14:27
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  • Pay Rate:

    £10.79 per hour PAYE

  • Hours per Week:

    35-37 Monday - Friday, normal working hours

  • This opening assignment is for 6 months

  • DURHAM,

    DH1 5UL

What's involved with this role:

Temporary Travel Response Centre Officer/ Admin

Reference no: Durham 5129314820943

Pay Rate: £10.79 per hour PAYE

Hours per week: 35-37 Monday - Friday, normal working hours

This opening assignment is for 6 months

City: DURHAM

The postholder will handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software package. Carry out other administrative functions within the role and in a general business support environment.

Key Responsibilities

  • Handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software packages.
  • Respond to enquiries/requests for transport for the various services available (ie sending membership packs etc).
  • Provision of statistical information through the use of the computer system.
  • Maintain passenger/journey records on the in-house fleet using various computer systems.
  • To provide the point of contact for all passengers using the various services.
  • Assist the Team Leader by liaising with strategic partners and stakeholders.
  • Provide a first line response in a timely manner to all operational problems by recording and passing to the Team Leader.
  • Develop a knowledge of other procedures in the section and provide cover, if necessary.
  • Undertake an administrative role within the TRC and other duties as required within a business support environment.

Co-operate effectively with others in the corporate working of the unit.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

  • NVQ level 3 or equivalent level of qualification in a relevant subject area

Experience:

  • Experience of dealing with members of the public

Skills & Abilities:

  • Good organisational skills
  • Excellent telephone/communication skills
  • Keyboard/IT skills
  • An ability to interpret wide range of information
  • Ability to converse at ease with customers and provide advice in accurate spoken English
  • An ability to work under time pressure.
  • An ability to work as part of a team.

ALD

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Durham 5129314820943
Travel Response Centre Officer/ Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

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Job Ref: Durham 5129314820943
Travel Response Centre Officer/ Admin
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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