Tenancy Specialist Team Leader – Housing

Tenancy Specialist Team Leader – Housing 150 150 TCLRec
Tenancy Specialist Team Leader – Housing
Islington, London
Interim Position

CLA 0008 F0C9 / 1

Posted: 5th June 2024 10:35
Apply Related Jobs
  • Pay Rate:

    Up to £26.08 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday to Friday, normal working hours

  • This opening assignment is for 3 months

  • Islington, London,

    N5 1JG

What's involved with this role:

Interim Tenancy Specialist Team Leader – Housing

Job Ref: CLA 0008 F0C9 / 1

Pay Rate: Up to £26.08 per hour PAYE depending on experience

Hours per week: 37 Monday to Friday, normal working hours

Role Length: This opening assignment is for 3 months

City: Islington, London

Hybrid working

Basic DBS disclosure required for this role

The Tenancy Specialist Team Leader is responsible for the day to day supervision of a regional team of Tenancy Specialist to deliver an effective and professional response to issues of anti-social behaviour and social housing fraud, ensuring that our neighbourhoods are places that residents want to live.

Key Receptibilities:

  • Ensure the Tenancy Specialists (TS) are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction.
  • Positively promote and embed Clarion values and ways of working.
  • Provide guidance and support to TS to build a high level of individual and team knowledge and expertise in areas of ASB and tenancy fraud.
  • Ensure that TS have a thorough understanding and comply with Clarion policies, procedures and business processes.
  • Work with the Neighbourhood teams to map ASB hotspots and identify positive medium term and longer term solutions to ASB, inform the local Neighbourhood Plans and local offers.
  • Work with local partner agencies to ensure an effective multi agency response to serious or persistent problems of ASB and tenancy fraud.
  • Work with Courts and court user groups across the region to ensure Clarion is compliant with court civil procedures and any pre-action protocols and has a positive working relationship.
  • Developing and supporting effective working practices and cross team collaboration particularly in respect to the local delivery of ASB services and tenancy enforcement action.
  • Providing guidance and support to TSs on more complex cases, using experience in ASB to make key decisions on initial actions particularly high risk cases. Building a high level of individual and team knowledge and expertise in areas of ASB to ensure a consistently high standard of service delivery and instil a culture of continuous improvement.
  • Ensure TSs are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction. Ensure that TSTOs have a thorough understanding and comply with Clarion policies, procedures and business processes.  Positively promote and embed Clarion values and ways of working.
  • Lead and motivate the Tenancy Specialist Team through monthly 1:1 meeting, team meetings and annual performance reviews to ensure key performance targets are being met within service standards.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

 

Qualifications:

  1. 5 GCSE’s or equivalent, including Maths and English.

 

Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Extensive knowledge of best practice in tackling anti-social behaviour.
  3. Significant experience of achieving successful outcomes in managing ASB.
  4. Demonstrable achievement in developing a team to build team competence and performance.
  5. An understanding of using data to analyse and identify trends and hotspots and develop appropriate responses.
  6. A good understanding of good practice in managing tenancy fraud and key legislation.
  7. Experience and understanding of legal proceedings and presenting cases in court.
  8. Experience of working with and influencing a range of internal and external stakeholders.
  9. Excellent communication skills, able to adapt approach to the audience.
  10. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

 

S

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application


Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: CLA 0008 F0C9 / 1
Tenancy Specialist Team Leader – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder


If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.


Job Ref: CLA 0008 F0C9 / 1
Tenancy Specialist Team Leader – Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?
    /