Tenancy Management Support Officer/ Amin – Housing Services

Tenancy Management Support Officer/ Amin – Housing Services 150 150 TCLRec
Tenancy Management Support Officer/ Amin - Housing Services
Contract / Temporary

OCC TCL 0008 7AE7 / 1

Posted: 19th March 2024 15:38
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  • Pay Rate:

    up to £18.05 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    OX1 1BX

What's involved with this role:

Temporary Tenancy Management Support Officer/ Amin - Housing Services

Reference no: OCC TCL 0008 7AE7 / 1

Pay Rate: up to £18.05 per hour PAYE depending on experience

37 Monday – Friday, normal working hours

This opening assignment is for 2-3 months


Hybrid working - needs to be sufficiently mobile too support the Tenancy Management officers across the city and surrounding areas.

Generate reports for Tenancy Update visits, Welcome visits and other required reports. Produce associated paperwork for Tenancy Management Officer visits. Scan and index paperwork to the tenancy management digital files.

Key Responsibilities

  • Carry out tasks associated with Lagan (CRM) service requests including booking appointments, provision of forms and literature and responding to information requests
  • Answer general enquiries to the Tenancy Management team email address or redirect cases to officers as appropriate
  • Produce mail merge letters as required
  • Administer and be responsible for the inspection and letting of all residential garages owned by the City Council within Oxford and Abingdon, including site visits, ordering repairs, viewings and licence agreements.
  • Responsible for the administration of the parking permit scheme in the City council residential parking areas
  • administer the mutual exchange scheme (currently Homeswapper)
  • Administer the Caution List, including updating of the Northgate and Servitor systems
  • Facilitate meetings on behalf of the Landlord Services managers, including Introductory Tenancy appeals
  • Be responsible for the verification of utility invoices payable on void properties, communal housing locations and garages areas, including dealing with disputes, assisting customers and making payments.
  • Deal with service related invoices on the Agresso P2P system

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Educated to a good standard at GCSE or equivalent level


  • Some knowledge of cleaning procedures.
  • Some knowledge of health and safety procedures.


  • Experience of managing a specialised workload to strict deadlines
  • Experience of working in a customer service environment
  • Experience of flexible working, both on own initiative and as a team member to achieve common goals

Skills & Abilities:

  • Ability to demonstrate good problem solving, investigative and analytical skills
  • Ability to use Microsoft Office computer packages
  • Proficient at communicating both verbally and in writing with a wide range of customers including tenants, colleagues and members


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: OCC TCL 0008 7AE7 / 1
Tenancy Management Support Officer/ Amin - Housing Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: OCC TCL 0008 7AE7 / 1
Tenancy Management Support Officer/ Amin - Housing Services
Client Category: Local Authority

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