Temporary Tenancy Management Adviser x 2– Housing

Reference no: Islington RQ828280

Pay Rate: £19.06 per hour PAYE

This opening assignment is for 6 months

Standard DBS required for this role

The purpose of the role will be to provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience.

Main Responsibilities:

• Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism.
• Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same.
• Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised.
• Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
• To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases.
• Optimise service delivery through flexible working, co-location and integration with the wider Tenancy Services structure, other teams and service areas, including maintaining effective matrix management arrangements, Service Level Agreements.
• Deliver a set of challenging KPIs and personal objectives in line with agreed targets.
• Deliver a programme of visits, using data and intelligence to proactively identify and engage with residents who may be at risk of poor outcomes and offer support accordingly.
• Develop innovative responses to changing circumstances and problem solve with a high degree of responsibility and independence.
• Contribute ideas and constructive feedback to the development and review of the service plan, making suggestions to enhance the effective delivery of the service and ensure it remains aligned with the wider partnership and council.
• Maintain information systems and take responsibility for data collection, inputting and validation processes, ensuring systems are accurate, complete and up to date.
• Actively participate in the departmental workforce development programme, including making use of coaching, mentoring and training opportunities where appropriate. Contribute to a learning culture, where staff are empowered to build on their personal interests and strengths in the development of the service.
• Ensure that the service complies with its statutory obligations and duties including Health and Safety and safeguarding
• To be highly flexible, move around the service as required and be willing to undertake all other duties commensurate to the post / grade.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

*** Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Skills & Experience:

1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting.
3. Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well.
4. An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages combine to create social exclusion.
5. An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform.
6. Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results through collaboration.
7. Able to undertake risk assessments, develop safety plans and make recommendations about risk and need based on the evidence.
8. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.