Temporary Workflow Unit Coordinator / Admin – Finance Services

Temporary Workflow Unit Coordinator / Admin – Finance Services 150 150 tcl-admin
Temporary Workflow Unit Coordinator / Admin – Finance Services
Contract / Temporary

Worcestershire RQ641403

Posted: 27th July 2022 15:24
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  • Pay Rate:

    £10.59 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 2 months

  • Worcester,

    WR5 2NP

What's involved with this role:

Temporary Workflow Unit Coordinator / Admin – Finance Services

Job Ref: Worcestershire RQ641403

The Workflow Unit is a pivotal team supporting the Finance Operational Services (FSO) Teams with a central support function. The purpose of the role is to facilitate and co-ordinate generic and specific tasks in support of the Finance Operational Services Teams.

The post holder will be the initial point of contact for queries and issues raised by service users, wider Council Teams and other external organisations. The post holder will have specific lead responsibility for certain areas e.g. CCA, Debt, Direct Payments etc. The successful candidate will be highly motivated, well organised and have excellent communications skills. Someone with a can do and flexible approach who can work well as part of a team.

Key responsibilities:

  • Support all generic service functions for the Finance Operational Service Team including front line, income, debt and finance team duties.
  • Deal with telephone and email queries from staff, service users, their representatives and other organisations.
  • Liaise with the Customer Contact Centre ensuring that calls are responded to in line with agreed service level agreements.
  • Manage the Team’s generic email inbox and triage emails as appropriate.
  • Organise workloads to meet service deadlines.
  • Update finance and client systems as appropriate.
  • Log and workflow daily post, including legal documents, cheques etc.
  • Provide general administrative support, issuing forms, letters and minute taking.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience & Skills:

  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Significant experience of working within service teams.
  • Significant experience of supporting office systems (e.g. telephony, email, finance systems)
  • Demonstrable experience of successfully delivering services to firm Service Level Agreements (desirable).
  • Strong organisational skills.
  • Minute taking skills and experience.
  • Excellent IT skills, including Microsoft Office.


Desirable knowledge:

  • Working knowledge of integrated services across Health and Social Care.
  • Working knowledge of the different types of Social Care provision available.
  • Working knowledge of finance processes and systems.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Worcestershire RQ641403
Temporary Workflow Unit Coordinator / Admin – Finance Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Worcestershire RQ641403
Temporary Workflow Unit Coordinator / Admin – Finance Services
Client Category: Local Authority

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