Temporary Transport Operations Officer

Temporary Transport Operations Officer 150 150 tcl-admin
Temporary Transport Operations Officer
Contract / Temporary

Wrexham RQ798493

Posted: 1st February 2023 13:18
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  • Pay Rate:

    £10.21 per hour PAYE

  • Hours per Week:

    37, Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • Wrexham,

    LL11 1AY

What's involved with this role:

Temporary Transport Operations Officer

Reference no: Wrexham RQ798493

Pay Rate: £10.21 per hour PAYE

A Transport Operations Officer is needed to provide office support to Transport Operations Officers who deliver Home to School Transport provision in the organisation. 

Duties include answering telephones/taking messages and contacting various parties/partner organizations, ad-hoc work tasks updating and maintaining records including excel/word/specialist software systems.

Key responsibilities:

  • Manage the transport commissioning process for the Integrated Transport Unit by reviewing and actioning transport requests from authorised staff in Lifelong Learning and Adult Social care.
  • Regular review of the commissioning process to ensure it is robust and well understood, and preparation of reports for Service Level Agreement meetings on trends in transport commissioning.
  • Supervise 130 transport escorts, ensuring an accurate database is maintained, and leading on attendance issues, both on a reactive basis to ensure service continuity, and a proactive basis to manage overall attendance.
  • Attend regular meetings with escorts as individuals and in groups to discuss operational issues, particularly relating to health and safety of passengers.
  • Lead on the process for ensuring all employed escorts and contracted drivers and escorts possess up to date enhanced CRB clearance.
  • Manage the Risk Assessment process for transport contracts through liaison with private transport companies on requirements, review of submitted risk assessment forms and management of a database for Risk Assessments.
  • Lead on processing of general public enquiries relating to passenger and public transport, through direct responses to the public and regular liaison with Traveline Cymru.
  • Identify the need for, procure, distribute, and keep a record of any specialised transport equipment for passengers with special needs, such as booster seats and wheelchair equipment.
  • Design and specify safe and efficient transport contract specifications as part of the overall tender programme.
  • Respond to general queries relating to transport policy entitlement and determine eligibility for free Home to School and College Transport.
  • Communicate with parents and carers decisions relating to transport entitlement and details of any transport arrangements made.
  • Reconcile transport invoices with contract documentation to ensure payments are correct.
  • Attend onsite inspections of transport contracts, monitoring performance and standards to ensure contract compliance, and ensuring contract irregularities are managed in line with agreed process.
  • Attend national and regional ATCO (Association of Transport Co-ordinating Officers) meetings to share best practice with colleagues from other authorities on all aspects of transport operations.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience/ Knowledge:

  • Experience in transport operations.
  • Experience in supervising staff.
  • Knowledge of passenger transport legislation and national guidelines
  • Understanding of Local Authority financial regulations and conditions of contract for passenger transport.

Skills/Technical skills:

  • Confident communicator, ability to produce and present reports to a wide range of audiences.
  • Strong analytical abilities and work accurately with management information systems.
  • Computer literate.
  • Ability to work on own initiative.
  • Good organisational skills.
  • Self-motivation.
  • Excellent customer care skills, dealing with public service users and operators.
  • Proven ability to meet deadlines and targets.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Wrexham RQ798493
Temporary Transport Operations Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Wrexham RQ798493
Temporary Transport Operations Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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