Temporary Technical Support Officer/Administrator

Temporary Technical Support Officer/Administrator 150 150 tcl-admin
Temporary Technical Support Officer/Administrator
Hillingdon
Contract / Temporary

Hillingdon RQ641629

Posted: 27th July 2022 13:55
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  • Pay Rate:

    £13.39 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • Hillingdon,

    UB8 1UW

What's involved with this role:

Temporary Technical Support Officer/Administrator

Reference no:  Hillingdon RQ641629

Enhanced DBS disclosure is listed as a requirement for this role

Currently teams are hybrid working with  3 days in the office and 2 days from home although this could be subject to change based on the service needs

Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.

Key responsibilities:

  • Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery.
  • Deliver a skilled and flexible technical administration support service across the directorates, and to react to peaks and troughs of work in any council location as required.
  • To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care.
  • Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services.
  • Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator.
  • Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems.
  • Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality.
  • Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required).
  • Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention.

 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

 

Qualifications:

Minimum 5 GCSE level pass including maths and English, or equivalent.

 

Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience of supporting a multi-disciplinary team with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration)
  3. Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.
  4. Experience of developing and maintaining good working relationships with clients, senior colleagues and Members of the Council.
  5. Experience of dealing sensitively with members of the public in a variety of situations.
  6. Experience in managing high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.

 

Skills & Abilities:

  1. Understanding of Business Improvement (BID) and its implications for the wider team.
  2. Ability to use financial systems i.e. Oracle.
  3. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.

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Job Ref: Hillingdon RQ641629
Temporary Technical Support Officer/Administrator
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Hillingdon RQ641629
Temporary Technical Support Officer/Administrator
Client Category: Local Authority

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