Temporary Support Admin Officer – Repairs

Temporary Support Admin Officer – Repairs 150 150 tcl-admin
Temporary Support Admin Officer - Repairs
Contract / Temporary

S Tyneside 6331513713799

Posted: 24th August 2022 11:00
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  • Pay Rate:

    £10.21 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 2 months


    NE34 0NT

What's involved with this role:

Temporary Support Admin Officer - Repairs    

Job Ref: S Tyneside 6331513713799   

Support Officer required to work in a repairs and maintenance setting, assisting in the day to day admin duties to assist the management, team leaders and surveyors in the claiming of job tickets, raising orders for services and materials, contacting customers to arrange appointments for work and dealing with customer queries and requests   

Key Responsibilities: 


  • To receive enquiries from residents and contractors on all matters dealt with by the service unit.  To ensure adequate information is in order to assess the correct response and process or pass to the relevant member of staff as necessary. 
  • To raise repair and inspection requests, update information on properties and deal with matters escalated by the customer service centre. 
  • Liaise with tenants and contractors to gain access to properties where current gas safety certificate is close to expire or overdue and other day to day repairs. Check and update the housing management system and the contractors system to ensure the correct data matches. Carry out manual practical completion of all repair jobs on the housing management system 
  • Process enquiries received from residents and liaise with contractors on matters dealt with by NHMS responding or forwarding to other officers as appropriate. 
  • To provide, on request, computer output documents in the form of job tickets, inspection requests, standard letters, reports and individual property, job or person details. 
  • Liaise with utility companies and resolve day to day queries where possible. 
  • Carry out mail merges from department systems on behalf of N&HMS to include the creation / reproduction of Section 20 notifications. 
  • Arrange taxis for tenants and check invoice for management review 
  • Process housing and garage rents to include Orchard updates, production of letters, updating of spreadsheets and amending or creating of direct debit mandates using Allpay 
  • With other Business Support Officers, sort and distribute internal and external post 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Understanding of navigating ICT systems 
  • Experience of dealing with enquiries from the public 
  • Good customer service skills with a strong desire to work with people 
  • Good telephone manner 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: S Tyneside 6331513713799
Temporary Support Admin Officer - Repairs
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: S Tyneside 6331513713799
Temporary Support Admin Officer - Repairs
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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