Temporary Student Support Assistant – Student Services

Temporary Student Support Assistant – Student Services 150 150 tcl-admin
Temporary Student Support Assistant – Student Services
Contract / Temporary

CLU RQ679474

Posted: 16th September 2022 20:23
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  • Pay Rate:

    £11.21 per hour PAYE

  • Hours per Week:

    36.25 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • PRESTON, Lancs,

    PR1 2HE

What's involved with this role:

Full Job Title: Temporary Student Support Assistant – Student Services

Job Reference: CLU RQ679474

Pay Rate: £11.21 per hour PAYE

To provide 1st line support to customers of the University on all aspects of University life, resolving all queries in a timely, accurate and professional manner.

To respond to, understand and use own initiative to solve 1st line student support queries in a timely manner by telephone, email, or in person and logging information in a clear and accurate manner.

  • To understand and provide advice and guidance on all aspects of university life referring complex support queries to 2nd and 3rd line or the appropriate service e.g. Careers, Inclusive Support, Counselling, Mental Health and Wellbeing etc.
  • To provide a consistently high level of customer service to staff and students, including acting in a courteous manner, tidying and maintaining promotional material in the Student Centre and referring opportunities for improvement to line manager.
  • To provide administrative support including but not limited to updating website information, developing user guides and promotional information, producing council tax exemption certificates, confirmation of study letters and other documentation required by students to support their time at UCLan.
  • To support key activities which ensure the team meet business need and are flexible enough to adapt as the business changes. This will include but is not limited to support for all aspects of open/applicant days, Welcome and various other Student Support events throughout the year.
  • Ensure compliance with relevant GDPR legislation and manage sensitive data and information appropriately and in line with university policies and procedures.
  • To assist with, and work on specific university projects as the business requires.


Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. GCSEs or equivalent secondary qualification including Maths and English at Grade C or equivalent
  2. Experience in a busy customer environment, helpdesk, or support role.
  3. Skills & Abilities:
    1. Proven ability to analyse and solve customer support queries in a timely manner.
    2. Participate as a member of a team
    3. Excellent customer service skills and ability to communicate effectively in various scenarios with customers and colleagues
    4. Ability to plan, prioritise and organise own workload
  4. Awareness and understanding of confidentiality
  5. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite)


To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Other Work-Related Requirements:
    1. Demonstrate a flexible approach to work and working hours
    2. Staff may be required to work evening and weekends on an Adhoc basis.
  5. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: CLU RQ679474
Temporary Student Support Assistant – Student Services
Client Category: Further Education

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: CLU RQ679474
Temporary Student Support Assistant – Student Services
Client Category: Further Education

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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