Temporary Service Desk Operator

Temporary Service Desk Operator 150 150 tcl-admin
Temporary Service Desk Operator
KENSINGTON, LONDON
Contract / Temporary

K&C 5216835

Posted: 21st September 2022 14:58
Apply Related Jobs
  • Pay Rate:

    £12.70 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • KENSINGTON, LONDON,

    W8 7NX

What's involved with this role:

Temporary Service Desk Operator 

Job Ref: K&C 5216835   

Pay Rate: £12.70 per hour PAYE   

To deliver effective and efficient day to day service to customers when processing telephone calls and emails to the Workplace and Facilities Service Desk. To provide excellent customer service when processing maintenance calls, undertaking compliance related tasks as and when required, resolving customer requests/queries/complaints/escalations   

Key Responsibilities: 

 

  • Answering high volumes of calls/emails within agreed targets 
  • Ensuring excellent customer service is provided and maintained to all stakeholders 
  • Process all requests vis the Councils chosen software ensuring a complete audit trail 
  • Take ownership of requests through to completion including any progress chasing and liaison with all stakeholders 
  • Escalating Health & Safety issues as per processes 
  • Ensure time keeping and attendance to agreed shifts 
  • Involvement in the training of new starters and contributing to service improvements 
  • Handle requests across both the telephony and email channels, ensuring a quality and responsive service to all stakeholders. 
  • Ensure that all enquiries, complaints and escalations are escalated and communicated to Service Desk Supervisor / Manager as appropriate. 
  • Work closely with Sub-Contractors, and the Workplace and Facilities Team to enhance service delivery 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Demonstrable experience in the use of information technology – particularly CAFM software 
  • Excellent negotiation skills for use both within the Council (with peers) and externally (service providers) 
  • Ability to deal with difficult customers 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 

 

Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 

ALD 

Give yourself the best chance of success - View our CV Tip

Submit Your Application


Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: K&C 5216835
Temporary Service Desk Operator
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder


If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.


Job Ref: K&C 5216835
Temporary Service Desk Operator
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?
    /