Interim Senior Support Officer – ICT Services

Interim Senior Support Officer – ICT Services 150 150 tcl-admin
Interim Senior Support Officer – ICT Services
CHESTER
Interim Position

E Cheshire 5212091

Posted: 1st August 2022 09:21
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  • Pay Rate:

    £281.12 per day PAYE

  • Hours per Week:

    40 Monday – Friday, 08:00 – 17:00

  • This opening assignment is for 1-2 months

  • CHESTER,

    CH1 2NU

What's involved with this role:

Temporary Senior Support Officer – ICT Services

Reference no: E Cheshire 5212091

Out of normal hours working will be required.

To provide a range of technical and professional advice, support and guidance, to plan and organise complex project work, and to own and complete intricate tasks, in relation to desktop systems, schools networks and other equipment, interpreting and resolving clients needs and utilising procedures and methods to ensure a rapid and appropriate response.

  • Provide ad hoc and scheduled technical and professional advice, support and guidance to all Council Officers, Schools and other external clients either on site by delivery of diverse business critical services to schools under SBSA for administrative and curriculum support or through the use of remote tools in the use of relevant systems, applications and schools networks to ensure appropriate skills and expertise are available to enable clients to make effective use of ICT.
  • Plan, organise and carry out complex project work, own and complete intricate tasks and requests for assistance, upgrades, changes, developments and installs, either with others or on own initiative to ensure that installations, support and training are delivered in a timely manner to corporate Council standards and to the satisfaction of all parties involved.
  • Design, define plan and deliver training and awareness sessions which advise clients on the use of ICT and specialist applications that allows them to gain the correct skills to ensure that clients, including schools benefit from investment in ICT.
  • Evaluate problems using available methods, procedures, tools, equipment and standards associated with own area of specialist knowledge and make correct choices from alternatives in order to meet time cost and quality targets, prioritising and documenting all stages of tasks, keeping clients and management informed at all times of the current status of unresolved problems.
  • Support Team Leaders to recruit, counsel, appraise and motivate staff to ensure that best practice and specialist skills are shared and high levels of customer
  • satisfaction produce effective relationships.
  • Analyse documented incidents and problems and produce reports for managers and teams to show trends and potential problem areas, to ensure the provision and upkeep of a corporate knowledge base is available for the speedy resolution of subsequent faults and to ensure that action is taken to minimise the occurrence of incidents and to improve the process of problem reporting and clearing.
  • Use and develop automated and/or remote technology solutions for delivery, support and training to ensure that the best use of time is achieved by shortening the installation and support time of desktop management and minimising site visits.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications:
    1. Degree or equivalent qualification + 6 years practical experience in IT support and delivery
    2. MCSE (Microsoft Certified Systems Engineer) Knowledge of ITIL
    3. Specialist training – Capita SIMS Courses.
    4. Cert Ed or post 16 training qualification
    5. Software Specialist Training.
    6. Presentation Skills Training
  5. Knowledge & Experience:
    1. Extensive knowledge of underlying technologies and tools used to support and deliver ICT as well as specialist and non standard systems and software.
    2. Specialist Software knowledge
    3. Health and safety standards, DPA, Acceptable Use policy, Understanding of context of clients operation
    4. Organisation and coordination and preparation of training of large and small groups and individuals
    5. Team leadership, contract management
  6. Ability to translate detailed and specialised theoretical knowledge into practical solutions and follow technical instructions relating to the support of the IT environment.
  7. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite)
  8. Other Requirements: Out of normal hours working

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: E Cheshire 5212091
Interim Senior Support Officer – ICT Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: E Cheshire 5212091
Interim Senior Support Officer – ICT Services
Client Category: Local Authority

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