Temporary Senior Customer Advisor / Admin – Out of Hours

Temporary Senior Customer Advisor / Admin – Out of Hours 150 150 tcl-admin
Temporary Senior Customer Advisor / Admin – Out of Hours
Dorchester
Contract / Temporary

Dorset 5216853

Posted: 21st September 2022 08:58
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  • Pay Rate:

    £11.70 per hour PAYE

  • Hours per Week:

    37 Shift Monday – Sunday, 17:00-00:30 hrs

  • This opening assignment is for 4 months

  • Dorchester,

    DT1 1XJ

What's involved with this role:

Temporary Senior Customer Advisor (CSA) – Out of Hours, Customer Services

Job Ref: Dorset 5216853

Pay Rate: £11.70 per hour PAYE

Basic DBS required

Remote working: it is assumed you will be required to attend the office for training and to collect equipment

This role is for working in an Out of Hours contact centre for, dealing with in-bound enquiries across a range of critical services that are within out of hours organisation. Working evenings, nights, weekends and bank holidays are all required - the hours you are required to work are 17:00-00:30 hrs, on a 4 week rota pattern. One weekend in 4, you will be required to work Saturday and Sunday 08:00-17:00 hrs, with 1 weekend in 4 that you will not be required to work.

This role is a call taking role, based working from home, taking calls from members of the public, on a wide range of critical services such as Highways emergency defects, Adults social care, Children's Safeguarding, Environmental concerns, Severe weather events, Dangerous structures, Building control, Housing and Homelessness.

Key responsibilities:

  • Supervising a team of Customer Service Officers.
  • Deliver a high level of customer satisfaction and resolving enquiries at the first point of contact.
  • Provide advice, guidance and support to customers, (including other agencies) listening to identify the full extent of the enquiry and assisting customers to identify issues and needs before deciding upon appropriate action.
  • As a Senior Customer Service Officer, responsible for managing demand and allocating resource accordingly along with answering calls from the public to support a team of customer service officers.
  • Support the Operational Supervisor to deliver a high quality and comprehensive front line service.

 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

 

  • Minimum of 12 months recent experience in a similar customer service role, or context and ideally within a public sector organisation.
  • Customer service skills.
  • People management skills.
  • Supervisory experience.
  • Excellent communication skills (written and verbal)
  • Experience of using different IT/telephony systems.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Dorset 5216853
Temporary Senior Customer Advisor / Admin – Out of Hours
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Dorset 5216853
Temporary Senior Customer Advisor / Admin – Out of Hours
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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