Temporary SEND Casework Administrator – Resources

Temporary SEND Casework Administrator – Resources 150 150 tcl-admin
Temporary SEND Casework Administrator – Resources
Contract / Temporary

Worcestershire RQ684212

Posted: 22nd September 2022 12:56
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  • Pay Rate:

    £10.19 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • Worcester,

    WR5 2NP

What's involved with this role:

Temporary SEND Casework Administrator – Resources

Reference no:  Worcestershire RQ684212

Pay Rate: £10.19 per hour PAYE

Hybrid working – but can be fully remote for the right candidate

The purpose of the role is to undertake tasks associated with the EHC assessment, EHC Planning, EHC Annual Review and Phase transfer processes, as determined by the Senior SEND Caseworker, SEND Team Manager or SEND Group Manager.

Key responsibilities:

  • Drafting and sending letters/zip files/consults/funding information and other documentation to relevant parties.
  • Chasing responses and outstanding documentation to ensure statutory deadlines are met.
  • Collating professional reports and documentation.
  • Receiving and reviewing annual review submissions from providers and escalating as required.
  • Responding to online and telephone queries from parents/carers, educational settings, WCF staff, and other professionals.
  • Supporting formal and recurrent meetings, booking meeting rooms, preparing the agenda, relevant documentation, and minute taking where required.
  • Monitoring systems, to ensure responses are sent in a timely manner and statutory deadlines are met
  • Updating EHCPs following tribunal rulings, proof reading and paying attention to detail, ensuring any amendments are made within statutory timescales.
  • Support Casework Officers to ensure data systems and case files are up-to-date and accurate, and to maintain accurate financial and other information pertinent to each child’s EHCP.
  • Ensure that accurate records and financial information is recorded on the SEND data system.
  • Maintain professional, clear and accurate contact with the wide range of partners involved in a child's case, including parents and staff from other agencies.
  • Maintain clear file records of discussions and agreements with schools, parents/carers, officers and other professionals.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. An NVQ Level 2, or equivalent qualification.
  2. English and Maths GCSE.



  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience of working in an administrative role within an environment that requires flexibility and working to established deadlines.
  3. Experience of working as part of a team.
  4. Experience of dealing with telephone calls when the caller may be anxious or concerned.
  5. An understanding of parental and provider perspectives in relation to children and young people with SEND.
  6. Some knowledge of the scope of activity undertaken by the Education and Early Help Service.

Skills & Abilities:

  1. An ability to work flexibly in different settings, in a changing work environment and with changing deadlines, priorities and client groups.
  2. The skills and abilities to be adaptable in a context where priorities and operational processes are likely to change periodically.
  3. Well-developed team skills and a willingness to work flexibly across team boundaries when required.
  4. A willingness to undertake training and / or develop expertise in areas relevant to overall team objectives.
  5. The ability and willingness to refocus work approaches according to the changing needs of the organisation.
  6. Good interpersonal skills, including skills in defusing potentially difficult situations and resolving conflict.
  7. Effective verbal and written communication skills, including ability to draft correspondence and produce records of meetings and decisions
  8. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Worcestershire RQ684212
Temporary SEND Casework Administrator – Resources
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Worcestershire RQ684212
Temporary SEND Casework Administrator – Resources
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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