Temporary Resident Liaison Officer

Temporary Resident Liaison Officer 150 150 tcl-admin
Temporary Resident Liaison Officer
Contract / Temporary

K&C 5208431

Posted: 16th June 2022 16:00
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  • Pay Rate:

    £17.51 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 5-6 months


    W11 4AT

What's involved with this role:

Temporary Resident Liaison Officer 

Job Ref: 5208431 


Enhanced DBS required for this role 

To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value   

Key Responsibilities: 


  • Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. 
  • Liaise with and set the standard for contractors and their RLO’s (and where appropriate consultants) engaging with residents. 
  • Take an active role in developing, agreeing and managing the residents’ consultation plan for individual projects. 
  • Agree with contractors the resident’s information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. 
  • Coordinate the temporary or permanent re-housing of residents, where necessary. 
  • Advise Project Managers of the likely effects of capital works on residents. 
  • Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments. 
  • Liaise with contractors, external agencies and Royal Borough of Kensington & Chelsea staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents. 
  • Ensure that insurance claims and other claims submitted by residents are processed efficiently. 
  • Initiate and manage legal action against individual tenants and/or leaseholders where necessary 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Knowledge of health and safety matters 
  • Knowledge of current developments in housing policy and customer service 
  • Experience of working in social housing, local government or customer-service environment 
  • Presentation skills 
  • Ability to plan own work in logical way without close supervision 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: K&C 5208431
Temporary Resident Liaison Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: K&C 5208431
Temporary Resident Liaison Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

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