Temporary Resident Liaison Officer

Temporary Resident Liaison Officer 150 150 tcl-admin
Temporary Resident Liaison Officer
Contract / Temporary

Enfield RQ606303

Posted: 15th June 2022 11:58
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  • Pay Rate:

    £16.58 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    N9 0TN

What's involved with this role:

Temporary Resident Liaison Officer 

Job Ref: RQ606303 

For this role your own transport is essential and you must be prepared to work evenings and some weekends as and where the service demands

Basic DBS required for this role  

We are looking for a Resident Liaison Officer, who will play a central part in our ambition to shape a progressive service offer for our tenants & leaseholders and for our wide range of development and regeneration programmes   

Key Responsibilities: 


  • To implement the strategy following a review of Resident Liaison and Engagement ensuring that a clear resident involvement service officer is provided and capturing golden thread of resident engagement and robust feedback mechanisms.  
  • Contribute to the development of procedures for the resident engagement and liaison team as a whole 
  • Work with departments such as Resident safety to support the development of processes to ensure residents are involved in monitoring and shaping approaches to building and resident safety. 
  • Develops improved communications and opportunities for involvement across a variety of channels exploiting renewed interest in digital engagement and seeking new ways to hear the voices of under-represented groups. 
  • Support, develop, implement a range of involvement initiatives both based on a menu of involvement that seeks to engage residents and communities on their terms and in ways that they feel comfortable to express their views. 
  • Benchmarking and shared learning, ensuring that advancements in best practice are reflected in our continuously evolving ways of engaging residents.  
  • Be fully conversant with IT applications within the team and ensure their full and effective use. 
  • Visits and inspections of premises may involve high risk environments and may be exposed to conflict and aggressive situations. The post holder will be expected to use their training and skills to ensure the safety of themselves and others. 
  • Adhere to safe working/health and safety practices in a role that carries significant out of office/lone work. 
  • Set and monitor individual and team performance standards. Constructively challenge and take action with pace where there are performance shortfalls. Ensure that clear team and individual goals are in place and communicated 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Demonstrates a good understanding of the political structure and role of elected members 
  • Experience in developing strategic and operational approaches to engagement and involvement in connection with construction activity in the social housing sector 
  • Experience of successfully implementing plans and projects to time and budget 
  • Experience of utilising the principles of co-design with residents and communities and successfully overcoming barriers to this 
  • Excellent Microsoft word and Excel skills 
  • Ability to produce high quality leaflets and booklets 
  • Ability to work collaboratively both with own service and across other services 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. 
  5. Own transport.
  6. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Enfield RQ606303
Temporary Resident Liaison Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Enfield RQ606303
Temporary Resident Liaison Officer
Client Category: Local Authority

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