Temporary Resident Liaison Officer 

Job Ref: RQ606303 

For this role your own transport is essential and you must be prepared to work evenings and some weekends as and where the service demands

Basic DBS required for this role  

We are looking for a Resident Liaison Officer, who will play a central part in our ambition to shape a progressive service offer for our tenants & leaseholders and for our wide range of development and regeneration programmes   

Key Responsibilities: 

• To implement the strategy following a review of Resident Liaison and Engagement ensuring that a clear resident involvement service officer is provided and capturing golden thread of resident engagement and robust feedback mechanisms.  
• Contribute to the development of procedures for the resident engagement and liaison team as a whole 
• Work with departments such as Resident safety to support the development of processes to ensure residents are involved in monitoring and shaping approaches to building and resident safety. 
• Develops improved communications and opportunities for involvement across a variety of channels exploiting renewed interest in digital engagement and seeking new ways to hear the voices of under-represented groups. 
• Support, develop, implement a range of involvement initiatives both based on a menu of involvement that seeks to engage residents and communities on their terms and in ways that they feel comfortable to express their views. 
• Benchmarking and shared learning, ensuring that advancements in best practice are reflected in our continuously evolving ways of engaging residents.  
• Be fully conversant with IT applications within the team and ensure their full and effective use. 
• Visits and inspections of premises may involve high risk environments and may be exposed to conflict and aggressive situations. The post holder will be expected to use their training and skills to ensure the safety of themselves and others. 
• Adhere to safe working/health and safety practices in a role that carries significant out of office/lone work. 
• Set and monitor individual and team performance standards. Constructively challenge and take action with pace where there are performance shortfalls. Ensure that clear team and individual goals are in place and communicated 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

• Demonstrates a good understanding of the political structure and role of elected members 
• Experience in developing strategic and operational approaches to engagement and involvement in connection with construction activity in the social housing sector 
• Experience of successfully implementing plans and projects to time and budget 
• Experience of utilising the principles of co-design with residents and communities and successfully overcoming barriers to this 
• Excellent Microsoft word and Excel skills 
• Ability to produce high quality leaflets and booklets 
• Ability to work collaboratively both with own service and across other services 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.