Temporary Rent Income & Financial Inclusion Officer – Housing

Temporary Rent Income & Financial Inclusion Officer – Housing 150 150 tcl-admin
Temporary Rent Income & Financial Inclusion Officer – Housing
Kensington, London
Contract / Temporary

K&C 5207747

Posted: 6th June 2022 21:27
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  • Pay Rate:

    £17.56 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • Kensington, London,

    W11 4AT

What's involved with this role:

Temporary Rent Income & Financial Inclusion Officer – Housing

Reference no:  K&C 5207747

Enhanced DBS disclosure is listed as a requirement for this role

The purpose of the role is to deliver an effective rent income collection and recovery service in accordance with legislation, the Council’s policies, performance standards /targets and customer satisfaction requirements.

Key responsibilities:

  • Maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions with emphasis placed on early intervention.
  • Monitor tenants’ rent accounts including parking accounts and take prompt action in accordance with the Councils rent collection procedures to prevent the accumulation of debt and homelessness.
  • Creation and management of use and occupation accounts, ensuring effective transfer of payments and regular monitoring of cases.
  • Provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.
  • Keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.
  • Assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained and tenant’s needs are met.
  • Be responsible for preparing timely and accurate reports on arrears case and attend Court, prepare all relevant Court papers, and represent the Council on individual arrears and possession cases.
  • Conduct interviews and/or undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears.
  • Liaise with Neighbourhood Officers to ensure the delivery of coordinated and efficient services to each resident. Including updating household records on IT systems.
  • Attend the sign up of new tenancies and six-week new tenancy visits so that the tenant is given advice on what their responsibilities are in respect of rent payment as well as any benefit and debt management advice that they may initially need.
  • Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements.
  • Close liaison with the Sundry Debts Officer, ensuring former tenant arrears are identified and pursued promptly to maximise income collection before tenancy termination.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: K&C 5207747
Temporary Rent Income & Financial Inclusion Officer – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: K&C 5207747
Temporary Rent Income & Financial Inclusion Officer – Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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