- Pay Rate: £13.99 per hour PAYE
- Hours per Week: 18.50 Monday – Wednesday, normal working hours
- This opening assignment is for 9-10 months
- BOURNEMOUTH, BH11 9AW
Currently Income Officers are working from home, however there would be an expectation to occasionally come into the office and complete visits at tenants’ properties where necessary. PPE will be provided for this.
This is an exciting opportunity for someone who enjoys the challenge of income collection and has the commitment and drive to provide a first class service as part of the Income Team within the Housing Management function.
This job will involve a comprehensive rent and arrears management service to tenants. The emphasis of this job role is early intervention and working with tenants to resolve rent arrears in a timely manner. You will need to be resilient and confident in your ability to deal with difficult customers whilst providing outstanding customer care.
If you are a strong team player who is proactive and effective at income collection, then this could be the role for you.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
“Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Chartered Institute of Housing qualified (desirable)
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation
- Previous local government experience (desirable)
- Previous experience of working with the public face to face in difficult situations
- Previous experience of visiting the public in their homes (desirable)
- Proven experience in delivering an accountable and transparent front-line service.
- Previous experience of offering tenants debt counselling, welfare benefit and financial inclusion advice.
- Previous experience in the management of tenants’ subject to court orders, including attending court hearings relating to possession proceedings (desirable)
- Knowledge of housing law
- Knowledge of tenancy management including rent arrears recovery
- Experience of dealing with welfare rights and benefit issues
- Good knowledge and practical application of social housing, and other, debt recovery processes.
- Working knowledge of Housing Law
- Able to build and maintain positive working relationships with customers, colleagues and external agencies.
- Ability to apply tact, diplomacy and awareness to a wide range of scenarios, some of which may be potentially difficult.
- Proven ability to resolve disputes and agree sustainable payment plans with tenants.
- Good interpersonal skills; judgement, organisational ability, tact, diplomacy and confidentiality.
- Good verbal and written communication skills
- Ability to understand and explain complex legislation clearly and communicate matters relating to housing legislation to a varied audience.
- Ensuring customers’ concerns/requirements are met and their issues dealt with within agreed service standards
- Current driving license required and access to a vehicle
- Strong IT skills including Microsoft packages
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Temporary PT Income Officer – Housing Management
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.