Temporary Performance Officer

Temporary Performance Officer 150 150 tcl-admin
Temporary Performance Officer
Contract / Temporary

Cambridge 5209044

Posted: 7th August 2022 20:15
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  • Pay Rate:

    Up to £18.00 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 7 months


    CB2 1BY

What's involved with this role:

Temporary Performance Officer 

Job Ref: Cambridge 5209044 

To provide a quality assurance function, serving the City Homes, Housing Advice, Supported Housing and Estates and Facilities services. The post holder will offer support to customer-facing services within the section by helping to produce clear policy and procedure, quality standards and guidelines   

Key Responsibilities: 

  • To work within the policy and performance unit to help deliver projects designed to improve performance in key areas, as identified by the Housing Services and Estates and Facilities Management Team. 
  • To liaise with front line staff and managers on the development of policies, procedures and other guidelines, which support good customer service and service improvement. 
  • To support the Housing Services Managers and Resident Engagement Officer to establish improvement plans where required and to prepare for independent external inspections of the service. 
  • To report on the service’s performance indicators and performance measures quarterly and on an ad hoc basis as and when required. 
  •  To support front line staff to understand and apply systems and procedures and make the relevant Housing Services Manager aware where additional support is required by staff in this respect.  
  • Support all officers within the service, including Housing Officers, Senior Housing Advisors, Housing Advice co-ordinators and Independent Living Supervisors to monitor the quality of case management work.  
  • To work with the housing teams to devise strategies for improvement where poor performance is identified 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Demonstrates a sound awareness and understanding of national and local housing options policy issues 
  • Experience of extracting data from a range of contemporary software packages 
  • Planning and organisational skills 
  • Ability to forge positive relationships with internal and external partners / stakeholders 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Cambridge 5209044
Temporary Performance Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Cambridge 5209044
Temporary Performance Officer
Client Category: Local Authority

CV Tips

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