Temporary Parking Customer Services Officer

Temporary Parking Customer Services Officer 150 150 tcl-admin
Temporary Parking Customer Services Officer
HAMMERSMITH, LONDON
Contract / Temporary

K&C 5215210

Posted: 8th September 2022 15:45
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  • Pay Rate:

    £12.93 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • HAMMERSMITH, LONDON,

    W6 9AR

What's involved with this role:

Temporary Parking Customer Services Officer   

Job Ref: K&C 5215210 

Pay Rate: £12.93 per hour PAYE   

To provide an efficient and effective service to the residents of the Royal Borough and other customers ensuring the best customer care practices are adopted.  Dealing specifically with customer enquiries in the Customer Services Centre and in the Call Centre on a wide range of parking issues including suspensions and parking enforcement   

Key Responsibilities: 

 

  • Respond positively to enquiries and complaints made by customers in the Customer Services Centre ensuring that the best customer care practices are adopted at all times.  Dealing with difficult customers in a tactful and diplomatic manner. 
  • Undertake telephone duties in the Call Centre giving accurate advice to customers on a wide range of parking issues, ensuring that all calls are responded to politely by giving the appropriate greeting including the post holder’s name. 
  • To ensure that the best use is made of manual and computer systems in place within the Department and Section.  Identify and suggest enhancements to existing systems as means of improving efficiency. 
  • Working within the Council’s financial regulations and audit requirements, take cash, credit card and cheque payments for dispensations, skip licences, temporary structure licences, plant and material licences and suspensions.  This includes taking credit card payments by telephone. 
  • Process applications from statutory bodies, private companies and the general public for parking suspensions, skip licences, temporary structures, plant and material licences.   
  • Consider applications for refunds ensuring that financial procedures are adhered to ensuring that all systems are updated accordingly. 
  • Working within the Council’s financial regulations and audit requirements, process credit and debit card payments in respect of suspensions, skip licences etc by fax and post.   
  • Ensure that information on suspension requirements is given to the on-street Suspension Officers accurately and timely. 
  • Assist with the supervision and training of new and inexperienced staff, providing support and sharing knowledge when required. 
  • Keep abreast of changes and developments in parking related issues.  Participate in local software development and assist with the training of less experienced staff in use of computer software applications 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Educated to at least O level standard with a experience of customer service in similar environment 
  • Parking services experience 
  • Demonstrable use of IT on a daily basis 
  • Working with the minimum of supervision and as part of a team 
  • Ability to work in a pressurised environment and achieve deadlines 

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 

 

Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 

ALD 

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Job Ref: K&C 5215210
Temporary Parking Customer Services Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: K&C 5215210
Temporary Parking Customer Services Officer
Client Category: Local Authority

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