Temporary Neighbourhood Housing Officer – Housing Management

Temporary Neighbourhood Housing Officer – Housing Management 150 150 tcl-admin
Temporary Neighbourhood Housing Officer - Housing Management
GOSPORT, Portsmouth
Contract / Temporary

Portsmouth 5201556

Posted: 19th May 2022 17:12
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  • Pay Rate:

    £15.37 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • GOSPORT, Portsmouth,

    PO12 1EB

What's involved with this role:

Temporary Neighbourhood Housing Officer - Housing Management

Reference no: Portsmouth 5201556

Basic DBS disclosure required

This is a generic Neighbourhood Housing Officer post covering all the key areas of housing management. You will work with residents to help them meet their responsibilities in order that they can sustain their tenancies, in line with the tenancy agreement.

Your duties will include arrears recovery, including understanding the resident’s financial circumstances and making affordable repayment plans to prevent or reduce rent arrears; tackling anti-social behaviour; managing vacant properties and ensuring they are re-let within an appropriate timescale; working with other agencies and professionals to agree support plans for families. You will take appropriate tenancy enforcement action when it is proportionate and necessary to do so.

You will be expected to attend and act as the Council’s representative at multi-agency meetings, working with other agencies including the Police, Social Service (adult and Children) to agree action plans and resolutions to long term community issues.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Educated to GCSE standard or equivalent to include English.
  6. Experience & Knowledge:
    1. Minimum of 12 months recent housing management experience in a similar role, or context and ideally within the social sector
    2. Knowledge of the housing sector and current housing issues
    3. Experience of challenging and emotive situations and applying empathy
    4. Experience of working in a customer focussed environment
  7. Skills & Abilities:
    1. Will demonstrate resilience whilst effectively communicating with customers
    2. Ability to provide creative solutions to challenging situations
    3. Problem solving skills, working under pressure and taking initiative
    4. Ability to collate relevant information and present through appropriate channels
    5. Organised, accurate record keeping, task focussed to meet deadlines.
  8. Good level of IT skills and experienced in the use of mobile working equipment
  9. Other Requirements: Must have a car available daily for work purposes

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Portsmouth 5201556
Temporary Neighbourhood Housing Officer - Housing Management
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Portsmouth 5201556
Temporary Neighbourhood Housing Officer - Housing Management
Client Category: Local Authority

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

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