Temporary Learner Experience Officer / Admin – Adult Learning

Temporary Learner Experience Officer / Admin – Adult Learning 150 150 tcl-admin
Temporary Learner Experience Officer / Admin - Adult Learning
Contract / Temporary

Norfolk Requisition 393

Posted: 17th June 2022 11:30
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  • Pay Rate:

    £10.18 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    NR1 1QW

What's involved with this role:

Temporary Learner Experience Officer 

Job Ref: Requisition 393 


Enhanced DBS required for this role  

Your job will be administrative in nature, requiring you to answer emails and phone calls as well as meet our learners in person when covering the reception area   

Key Responsibilities: 


  • Provide a learner focussed, first point of contact for site users, including learners, and staff, teaching and non-teaching. Provide excellent customer service to all learners by owning the learner experience through to resolution by providing resources, information and advice and enrolling learners on to courses. 
  • Facilitate learning by ensuring learning rooms are set up accordingly for all events and have the right pre-booked resources and ICT equipment to support learning. 
  • Provide operational support at Wensum Lodge including, data management, ordering resources and ensuring the safety and security of the site with awareness of health and safety policies. 
  • You may be asked to assist with providing cost effective accommodation solutions for Adult Learning by liaising with internal and external accommodation providers, ensuring accommodation is fit for purpose and continually risk assessed for fire, first aid and evacuation. 
  • To help source new and alternative venues to support reducing costs of venue budget spending to Adult Learning and support the hiring of Wensum lodge facilities to external providers. Ensuring risk assessments and fire risk assessments are carried out for all new venues. 
  • Support the management, maintenance, and allocation of ICT and associated equipment.  Ensure ICT updates are performed regularly to our county wide ICT equipment, and a log maintained. Act as first point of contact for any ICT requests to help solve and issues that may occur. 
  • Support health and safety audits including regular fire alarm checks, security alarm checks and legionella testing.  
  • Help maintain the site to a high standard including monitoring the condition of rooms and equipment, spot cleaning, reporting any maintenance issues, and general site tidiness. 
  • Any other duties appropriate to a D grade. 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Good standard of general education to GCSE level including English and maths at grade C or above 
  • Experience of using computers, including MS Office 
  • Minimum of 12 months providing customer service in a busy environment 
  • Ability to conduct manual moving and handling 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. 
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Norfolk Requisition 393
Temporary Learner Experience Officer / Admin - Adult Learning
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Norfolk Requisition 393
Temporary Learner Experience Officer / Admin - Adult Learning
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

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