Temporary IT Service Desk Analyst

Temporary IT Service Desk Analyst 150 150 tcl-admin
Temporary IT Service Desk Analyst
Alconbury Weald
Contract / Temporary

CCC 9418 28/06/22

Posted: 23rd June 2022 14:34
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  • Pay Rate:

    £11.27 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • Alconbury Weald,

    PE28 4YE

What's involved with this role:

Temporary IT Service Desk Analyst

Reference no:  CCC 9418 28/06/22

A Service Desk Analyst will provide first point of contact for customers with technology issues, queries or requests, along with providing first line support which includes trouble shooting and resolving issues within their remit.

Key responsibilities:

  • Provide first point of contact for all IT related issues and requests via multiple channels including phone, email, self-service and face to face ensuring all the relevant information (including customer details) is recorded on the appropriate systems.
  • Respond, troubleshoot and resolve incidents, queries and requests across the full range of supported services in accordance with agreed service standards and operating procedures in order to achieve satisfactory resolution of customer needs.
  • Identify and refer specialist and particularly complex incidents and requests to the appropriate support team or 3rd party contractor and liase on the progress through to resolution in order to ensure compliance with SLA targets.
  • Responsible for the ownership, tracking, management and escalation of all incidents and requests within your scope to ensure they are resolved within the appropriate SLA.
  • Play an active role in ensuring major incident calls are managed in line with the agreed major incident process by keeping senior members of the service desk informed of any developments that you become aware of.
  • Update and maintain the service desk knowledgebase when requested.
  • Contribute to the development of new support procedures in order to ensure the ongoing development, relevance and timeliness of the service.
  • Work as an effective team member assisting and supporting colleagues as appropriate and required.
  • Carry out adhoc service desk functions including basic user admin tasks, mobile phone support, VOIP requests and Facilities Management calls as and when required.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. GCSE D or above.
  2. ITIL Foundation qualification – desirable.
  3. Degree in an IT specialism or equivalent relevant technical experience – desirable.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Significant experience on an IT Service desk.
  3. ITIL awareness and understanding – desirable.
  4. Some knowledge or experience of delivering support via telephone.
  5. Practical knowledge of Microsoft based operating systems.
  6. Ability to multi-task within a team environment.
  7. Ability to empathise with system users when problems occur.
  8. Able to work well under pressure and prioritise own workload.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: CCC 9418 28/06/22
Temporary IT Service Desk Analyst
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: CCC 9418 28/06/22
Temporary IT Service Desk Analyst
Client Category: Local Authority

CV Tips

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