- Pay Rate:
£17.34 per hour PAYE
- Hours per Week:
36 Monday – Friday, normal working hours
This opening assignment is for 3-4 months
- HACKNEY, London,
E8 1DY
Full Job Title: Temporary Assistant Income & Debt Officer – Resources
Job Reference: Hackney RQ741367
Pay Rate: £17.34 per hour PAYE
To undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure.
To understand the rules for welfare benefit and the principles of income maximisation and to support tenants to improve their financial and digital capabilities, promoting and assisting them with the take-up and use of these services irrespective of tenure. Make referrals for tenants to internal services and external agencies to secure the best financial outcomes for them and the Council and provide excellent customer service in response to queries, whilst monitoring and managing accounts.
To support tenants through home visits including during evenings and weekends, providing benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, and providing a holistic approach to help residents to pay their rent and other charges.
To understand and fully utilise mobile and digital technologies, using the agreed IT systems as directed to prioritise debt prevention and collection, using your initiative to properly adapt actions to meet individual needs whilst achieving performance targets.
To work collectively with colleagues and other teams across the Council and provide an excellent income management service to residents, whilst taking into consideration the wider needs of the team, department and the Council.
“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
- Extensive recent income recovery experience and where figure work and accuracy are both important - in a similar role, or context and ideally within a public sector organisation
- To have a working knowledge of the appropriate legislation and regulations.
- Must have recent experience of working on relevant systems - i.e. Oracle and Civica
- Strong IT skills including Microsoft packages
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
“Other Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above – your CV must address the requirements listed
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
N
Give yourself the best chance of success - View our CV Tip
CV Tips
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.