Temporary Income Officer–Housing Benefits

Temporary Income Officer–Housing Benefits 150 150 tcl-admin
Temporary Income Officer–Housing Benefits
Southwark, London
Contract / Temporary

Southwark 5207783

Posted: 7th June 2022 09:40
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  • Pay Rate:

    £14.50 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months.

  • Southwark, London,

    SE1 2QH

What's involved with this role:

Temporary Income Officer–Housing Benefits

Reference no: Southwark 5207783

The post-holder will be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries.

Key responsibilities:

  • Ensure that customers are referred for debt counselling and welfare benefit advice and services that are appropriate to the customer needs
  • Take appropriate and timely action on rent arrears cases, closely monitoring and analysing accounts, working closely with relevant agencies and departments
  • Agree arrears repayment plans after negotiating and evidencing a personal budgeting and affordability assessment with the tenant and their representatives.
  • Refer tenants to Local Support for debt / money advice, maximising their income and benefits to pay their rent.
  • Take legal action against tenants who persistently breach their repayment agreements through serving of appropriate notices and following the legal process through to eviction.
  • Draft witness statements and prepare rent arrears cases for court which include, making applications for 6 year warrants, variation, stay, charging and restitution orders, re-entry and appeals.
  • Attend and represent the Council in Court presenting rent arrears cases and at all times adhering to court rules and protocols.
  • Ensure complex cases are referred to Legal services with full information and supporting documentation.
  • Coordinate, attend and carry out all evictions scheduled on the grounds of rent arrears.
  • Develop joint working and relationships with other departments to improve the customer experience
  • Liaise Resident services to resolve tenancy issues that impact on rent collection such as illegal occupation, succession, fraud and property abandonment.
  • Operate utilise systems for the administration of direct payments, for Universal Credit, Housing Benefit and Council Tax Support information.

“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience & Knowledge / Technical skills

  • Educated to ‘O’ level/GCSE standard or similar qualification.
  • Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
  • Knowledge of computerised rental management systems.
  • Experienced in a customer facing role, ideally in a social housing or income collection.
  • Experienced in the application of housing income collection procedures and policies.
  • Experience of working in a performance management environment and experienced in the development and meeting of personal and team performance targets

Skills & Abilities

  • Ability to communicate effectively, both orally and in writing.
  • Ability to understand, apply and effectively use legal processes.
  • Excellent negotiation and problem-solving skills
  • Ability to use prepare and organise data for spreadsheets, manage and present numerical data
  • Ability to draft correspondence, information and reports
  • Ability to be customer-focused (internal and external) and be able to demonstrate consistently high standards of customer care and customer service.
  • Have good attention to detail & accuracy.
  • Strong organisational skills.
  • Good literacy and numeracy skills.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Southwark 5207783
Temporary Income Officer–Housing Benefits
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Southwark 5207783
Temporary Income Officer–Housing Benefits
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

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