Temporary ICT Technical Lead Officer – Schools

Temporary ICT Technical Lead Officer – Schools 150 150 tcl-admin
Temporary ICT Technical Lead Officer – Schools
GLOUCESTER
Contract / Temporary

Gloucestershire 7769913656948

Posted: 29th July 2022 15:32
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  • Pay Rate:

    £16.06 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 2 months

  • GLOUCESTER,

    GL1 2TG

What's involved with this role:

Full Job Title: Temporary ICT Technical Lead Officer – Schools

Reference no: Gloucestershire 7769913656948

Enhanced DBS disclosure required

Hybrid role.

An experienced Microsoft Server/network /project engineer is required within the Traded Service for Schools Team. Immediate until end of September, possibility of extension.

Provides technical leadership for all the ICT support, advice & guidance provided to schools and other similar educational establishments, designing their ICT solutions including PCs, Laptops, File Servers, applications and networks together with any peripheral equipment. As required, leads on the technical support, advice & guidance provided by the Schools ICT Team to internal Council staff where applicable, and is responsible for the professional technical development of the whole team.

Specifics include:

Provide 3rd line telephone and remote ICT support to customers and subordinate members of the team within a busy helpdesk environment.

  • Ensure that all support requests are recorded accurately within the call logging system, handling support tickets promptly and effectively.
  • Deliver 3rd line technical ICT support to customers on site where required, and provide help and guidance to other members of the team to deliver these services. Provide leadership on all technical matters, working closely with the Schools Hardware Support Team Leader.
  • For all requests that cannot be resolved, provide an effective specialist interface between users and product/service providers supplying all necessary diagnostic information, according to established procedures. Use judgement to set priorities for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily. Provide summary updates to the Schools Hardware Support Team Leader and the ICT Application Support and Commercial Manager as required.
  • Exercise technical leadership and ingenuity. Assist users/customers in making more effective use of their ICT products and services, investigating complex problem situations through diagnosis of underlying causes and devising solutions or workarounds to help users/customers to recover or continue operations, or to develop new ICT services for them.

 

Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Educated to at least GCE A level, SCE Higher grade or equivalent standard.
  2. Experience:
    1. Has achieved proficiency in the Role of User Support - BCS Skills Manager Level 4, OR:
    2. Has gained a comprehensive technical grounding, including a good understanding of Microsoft platforms/ environments.
    3. Has gained experience as a competent user of computer systems, some of which must have been in a position of responsibility.
    4. Has substantial experience of handling user contact.
  3. Knowledge, Skills and Understanding:
    1. Has good oral communication skills.
    2. Takes an analytical approach to problem solving.
    3. Is thoroughly familiar with the concepts and practices required to implement effective ICT solutions, particularly those employed in own organisation.
    4. Experience of working in an educational setting would be advantageous.
    5. Awareness of ITIL would be advantageous.
  4. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite)

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. *** Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Gloucestershire 7769913656948
Temporary ICT Technical Lead Officer – Schools
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Gloucestershire 7769913656948
Temporary ICT Technical Lead Officer – Schools
Client Category: Local Authority

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