Temporary ICT Senior Support Officer x3

Temporary ICT Senior Support Officer x3 150 150 tcl-admin
Temporary ICT Senior Support Officer x3
Chester
Contract / Temporary

Cheshire E 5212236

Posted: 2nd August 2022 13:14
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  • Pay Rate:

    £15.12 per hour PAYE

  • Hours per Week:

    40, Monday – Friday, normal working hours

  • This assignment is for 3 months until further notice

  • Chester,

    CH1 2NU

What's involved with this role:

Temporary ICT Senior Support Officer x3

Reference no: Cheshire E 5212236

Senior IT Support Officers are needed to manage and maintain the Microsoft Windows 10 operating system, hardware provisioning, configuration, and support.

Key responsibilities:

  • Collect, analyse, design, and construct multifaceted information and communications technology products and services using experience and skills to select the appropriate tools and techniques needed from a range of sources to deliver a quality product or service within agreed resources, timescales or other business constraints including budgets.
  • Define, support and document suitable technical and business-related data and investigate complex information and communications products and services from a range of sources to inform and advise senior management and colleagues of any successes and/or failures.
  • Explore and recommend options, in consultation and negotiation with partners, suppliers, clients and colleagues, which combine technical limitations with operational realities to deliver and maintain practical technical and business solutions for new or improved products, services, infrastructure, tools, methodologies or standards.
  • Investigate problems, assess implications, undertake remedial or mitigation action, using own initiative, and recommend changes and modifications to correct large and/or complex information and communication technology products and services from specifications, to ensure that agreed business needs are met.
  • Manage, maintain report, and document contracts, projects, strategies and work streams for senior management, partners, and clients to ensure that resources can be managed effectively and efficiently and projects, work streams or initiatives can be completed to schedule.
  • Ensure that all work is carried out and documented using prescribed standards and methods to enable products and services to be operated and maintained efficiently while ensuring compliance with corporate standards and governance.
  • Supervise junior staff including undertaking appraisals where necessary and taking responsibility for mentoring staff to ensure that best practice and specialist skills are shared.
  • Identify needs and plan, organise and deliver meetings, events, workshops, reviews and training associated with complex issues and validate and evaluate such activities to develop the technical awareness and competency of clients, colleagues, and partners for use with new and existing business processes.

 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

  • Degree level qualification in ICT, or a related field, or equivalent.
  • Relevant specialist training – e.g., Foundation Certificate in ITIL Service Management etc.

Knowledge:

  • Understanding of data protection, freedom of information and confidentiality requirements.
  • Familiarity with numerous computer programming languages and operating systems.
  • A broad knowledge and understanding of the ICT industry.
  • Information gathering methods, tools, and techniques.
  • Project management, planning and control techniques, processes, procedures, and best practice – including PRINCE 2.
  • Awareness of principles of risk management modelling, procedures, and methodology to assess the financial and Service impact of failure to deliver individual projects.
  • Proficient in system lifecycles, methods, and techniques for structured reviews (including reviews of technical diagrams and software codes).
  • Proficient knowledge of industry and professional standards.
  • Familiarity with a wide range of software systems.
  • Awareness of new and emerging hardware, software methodologies and local government initiatives.

Experience:

  • Practical experience of supporting the delivery of multiple projects within an IT or business environment.
  • Proven successful system programming, testing, and implementation experience.
  • Front line ICT experience working with clients, suppliers, and partners.
  • Supervisory experience.
  • Budget management experience.
  • Experience of contributing to the production of ICT business cases, reports and/or options papers.
  • Experience of evaluating different levels of compliance and policy.

Skills/Technical skills:

  • Developed analytical, research, planning and problem-solving skills – able to investigate complex system faults, diagnose and solve problems, and project manage appropriate solutions.
  • Proven ability to be able to develop practical solutions to technical problems.
  • Proven ability to effectively develop and undertake work breakdown structures and critical path analysis.
  • Able to effectively use automated project management tools, e.g., MS Project.
  • Expertise in communications and networks.
  • Able to effectively progress tasks within recognised guidelines/ legislation, always ensuring procedural compliance, and respond to unexpected problems effectively without reference to senior officers.
  • Expertise in database administration.
  • Negotiation and persuasive skills - for use with external suppliers and/or clients etc.
  • Good verbal and written communication and presentation skills – to convey complex technical information and jargon to a range of audiences, including non-specialists, in a clear and concise manner.
  • Customer care skills, with commitment to providing consistently high standards of customer service at all times.
  • Proven ability to undertake computer programming across a range of languages etc. to a high level of accuracy.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.

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Job Ref: Cheshire E 5212236
Temporary ICT Senior Support Officer x3
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Cheshire E 5212236
Temporary ICT Senior Support Officer x3
Client Category: Local Authority

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