Temporary Housing Solutions Officer – Housing Support

Temporary Housing Solutions Officer – Housing Support 150 150 tcl-admin
Temporary Housing Solutions Officer – Housing Support
Contract / Temporary

Nuneaton 5180399

Posted: 22nd July 2021 09:33
  • Pay Rate:

    £13.47 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 4 months


    CV11 5AA

What's involved with this role:

To deliver an excellent Housing Solutions Service designed around customer requirements, and within the context of the principles set out by the Council for developing a stronger, safer, healthier and sustainable Borough.

To be a key point of contact for service users and stakeholders, ensuring that all services are to standards agreed with partners and customers.

To deliver the Council’s statutory obligations under the Housing Act 1996, Part VII, Homelessness Act 2002 and the Homelessness Reduction Act 2017.

Specifics include:

  • The delivery of core housing Solutions services with a “getting things done” ethos, including the following key tasks:
    • Preventing Homelessness
    • Assisting in the management of the Housing Register and Allocation of homes through the choice based lettings system
    • Developing and maintaining operational links with private sector landlords, lettings agencies and partners
  • To determine and administer the requirements of the Homeless Reduction Act 2017, in its Prevention, Relief and Homeless duties
  • To conduct an accurate assessment of customer’s needs, the outcome of which is effectively communicated to them and is laid out in a Personal Housing and Wellbeing plan.
  • To encourage customer’s to take all necessary steps to prevent homelessness occurring where possible
  • To increase housing options and solutions for customers who are homeless or at risk of becoming homeless
  • To liaise with the Landlord Liaison Officer, landlords and agents in setting up tenancy agreements and arranging rent in advance or deposit via the Council’s prevention schemes.
  • To work in an enhanced partnership way across the public sector, the voluntary, the community sector and with landlords to offer housing solution’s and the most relevant support for the customer
  • To keep accurate records of all cases using the IT infrastructure and procedures provided
  • To be customer focussed acting as a problem solver when issues cross professional boundaries.
  • To deliver training to partnership agencies about the Housing Solutions service
  • Embrace service improvement in your team, contributing to the delivery and review of service standards, quality and performance targets in accordance with the Council’s Service Delivery plans.
  • To manage the rent account of those homeless customers placed into temporary accommodation
  • To make placements in to temporary accommodation for those customers who are homeless, evidencing suitability by carrying out a risk assessment
  • To provide assistance to temporary accommodation providers as required


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Experience:
    1. Recent and relevant experience of working in a public sector service or housing related environment.
    2. Recent and relevant experience of dealing  directly with members of the public and understanding customer care issues
    3. Demonstrate experience of contributing to partnership and multi-agency working.
    4. Experience of casework covering the full range of prevention initiatives including benefit/money advice (desirable)
    5. Ability to interpret and apply policies in a sensitive and constructive manner (desirable)
    6. Organisational skills in terms of service planning, prioritising work, time management, effective use of resources and performance evaluation.
  5. Knowledge, Skills & Abilities:
    1. Knowledge of Health & Safety (H&S) issues and how H&S impacts in the workplace and for this role
    2. Analytical skills and lateral thinking in terms of problems, options and solutions to service delivery issues (desirable)
    3. Significant working knowledge of the Homelessness Legislation particularly the 2002 Homelessness Act.
    4. Knowledge of the Homeless Reduction Act 2017 statutory duties in terms of Prevention, Relief and Homeless
    5. Knowledge of broader current issues in  meeting housing needs (desirable)
    6. Must be able to interact with Members and other organisations in an assertive but tactful way and be articulate in expressing ideas, generate collective resolutions to problems
    7. Must be able to work under pressure and sometimes having to deal with individuals or subject matter that can be emotive and demanding.
  6. Strong IT skills including Microsoft packages

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


Give yourself the best chance of success - View our CV Tip
Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Nuneaton 5180399
Temporary Housing Solutions Officer – Housing Support
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    Are you sure you want to delete this file?