Temporary Housing Services Officer

Temporary Housing Services Officer 150 150 tcl-admin
Temporary Housing Services Officer
Contract / Temporary

Newcastle 1001931613509017

Posted: 9th June 2022 13:41
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  • Pay Rate:

    £13.70 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 1 month

  • Newcastle,

    NE7 7LX

What's involved with this role:

Temporary Housing Services Officer

Reference no:  Newcastle 1001931613509017

The purpose of the role is to deliver a quality service which effectively allocates and lets properties; takes a joint approach to manging the void process; delivers a tenancy service, focussed on sustainability; manage the surrounding area where YHN customers are based, accounting for the community and local environment.

Key responsibilities:

  • Adherence to and achievement of performance targets and budgets for the letting of properties and managing tenancies.
  • Work collaboratively with colleagues across the business to ensure the delivery of joined up services.
  • Represent YHN in a range of forums including tenant and resident meetings.
  • Actively contribute to regular reviews of housing services to identify efficiencies and continually improve the service provision.
  • Follow agreed business processes, statutory and regulatory policies and frameworks relating to safeguarding, health and safety and equality and diversity.
  • Liaise with internal and external stakeholders and build constructive relationships which make it easier to do business with.
  • Undertake any other duties as and when required to support the delivery of service.
  • Ability to work flexibly across the city.
  • Maintain appropriate professional boundaries.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


Skills, Knowledge & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Knowledge and experience of social housing, focussed on void management, letting properties, and tenancy and estate management.
  3. Understanding of relevant housing legislation, operational policies and the challenges facing social housing.
  4. Experience of solving complex issues with customers.
  5. Suitability to work with vulnerable client group.
  6. Ability to work collaboratively, with a proactive approach to involving stakeholders, both internal and external to the organisation.
  7. Experience of delivering services on target and within budget.
  8. Customer focussed, with excellent communication skills, both verbal and written.
  9. Committed to the principles and requirements of YHNs policies and procedures.
  10. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Newcastle 1001931613509017
Temporary Housing Services Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Newcastle 1001931613509017
Temporary Housing Services Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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