- Pay Rate:
£11.96 per hour PAYE
- Hours per Week:
37 Monday – Friday, normal working hours
This opening assignment is for 3 months
- Leamington Spa,
Temporary Housing Options Officer – Housing Services
Reference no: Warwick 5211951 & 5211949
The purpose of the role is to provide an excellent, customer focussed housing advice and assistance service. To discharge the Council’s legal obligations to people threatened with or experiencing homelessness and those in housing need.
- Liaison with private sector landlords
- Liaison and mediation with householders excluding family members and others
- Undertake relevant home visits, including working with some of the most difficult and challenging customers during times of anxiety and stress.
- Provision of emergency advice in relation to landlord and tenant law, family law, tenants’ rights, and unlawful eviction
- Access to accommodation options
- Completion of emergency Court applications to suspend possession orders and bailiff’s warrants, including preparation of legal pleadings on behalf of clients.
- Referrals to tenancy deposit scheme, support providers including the Direct Access Hostel and women’s aid refuges in order to prevent or relieve homelessness.
- To prepare and review Personal Housing Plans and Housing Needs Assessments.
- To provide housing advice and housing options in order to maximise the customers housing opportunities. To attend multi-agency meetings and external agency drop in sessions when required.
- To Develop and maintain effective relationships with other Council officers and teams, Registered Providers and partner agencies.
- Ensure a seamless service is provided to customers through the provision of housing advice and options, allocation, letting and vacation of Council properties.
“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
- A minimum qualification of 3 GCSEs grade C/4 or above (or equivalent) to include English and Maths.
- 3-5 years’ experience of delivering customer focused, quality services.
- Substantial experience of interviewing and providing housing advice to vulnerable clients.
- Experience of working with vulnerable client groups.
- Experience of managing a client case load.
Skills & Knowledge:
- In depth and up to date knowledge of the law in relation to homelessness and allocations, including relevant case law.
- Knowledge and understanding of the broad Housing Agenda and its impact on society.
- Ability to make and communicate difficult decisions. Excellent interpersonal and listening skills.
- Ability to calmly deal with people in challenging situations at all levels. To empathise and display sensitivity and courtesy at all times.
- Excellent time management and organisational skills to effectively manage a varied workload.
- Ability to take ownership of own performance and focus on achieving targets.
- ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
Email Job Reminder
If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.
Temporary Housing Options Officer – Housing Services
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.