Temporary Housing Options Officer – Community Housing

Temporary Housing Options Officer – Community Housing 150 150 tcl-admin
Temporary Housing Options Officer - Community Housing
Contract / Temporary

Greenwich RQ613662

Posted: 22nd June 2022 14:49
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  • Pay Rate:

    £14.84 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • Woolwich,


What's involved with this role:

Temporary Housing Options Officer - Community Housing

Reference no:  Greenwich RQ613662

A DBS disclosure is listed as a requirement for this role; however the level of disclosure has not been specified by the client.

The purpose of the role is to ensure that people applying to the Council for assistance in resolving a housing problem, receive advice about the housing options available to them, and support to access housing and other services that they need. Also, prevent and resolve homelessness wherever possible by providing advice, information and ongoing support to those in housing need.

Key responsibilities:

  • Provide comprehensive housing options and support advice and information to all callers requiring assistance because they are in housing need.
  • Carry out comprehensive assessments of the housing and support needs of people who are homeless or at risk of homelessness.
  • Undertake enquiries into the circumstances of housing applicants, obtaining and checking documents, contacting family, friends and partner agencies, and gathering information for the purposes of preventing homelessness, verifying applications and fully identifying needs and risks.
  • Make recommendations the Senior Housing Options and Support Officer on the provision of temporary accommodation for applicants, advising on the most suitable type of accommodation that should be provided.
  • Initiate and/or to deliver a programme of support, maintaining contact and engagement with clients, regularly reviewing and updating support plans as appropriate.
  • Work co-operatively with colleagues in other relevant services to implement the Common Assessment Framework for children and young people, organising or participating in Team Around the Child and other multi agency meetings, taking the Lead Professional role where appropriate.
  • Support and encourage clients to develop life skills, giving advice and practical help with income maximisation, welfare benefits, budgeting, diet and health, education, training, employment, furnishings and removals.
  • Work closely with Children’s Services, Adults and Older Peoples Services, Health Services, Criminal Justice Agencies, mediation services, support agencies, substance misuse services, employment and training advice services and others to assess and meet the needs of clients, obtaining and sharing information and making referrals as appropriate.
  • Maintain comprehensive, confidential and accurate case records for clients of the service, identifying any risks or concerns to the Senior Housing Options and Support Officer.
  • Undertake home visits including on an emergency basis, with the aim of preventing homelessness, and delivering support to vulnerable people to sustain accommodation.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. 3 GCSE's, Grades A-C, or equivalent including English and Mathematics


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Ability To Carry Out Assessments & Review Customers' Details.
  3. Ability to work as part of a team.
  4. Good Time Management Skills.
  5. Previous experience in similar role.
  6. Previously completed validation checks to ensure the accuracy of data
  7. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Greenwich RQ613662
Temporary Housing Options Officer - Community Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Greenwich RQ613662
Temporary Housing Options Officer - Community Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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