Temporary Housing Officer – Housing & Planning

Temporary Housing Officer – Housing & Planning 150 150 tcl-admin
Temporary Housing Officer - Housing & Planning
Contract / Temporary

NPH RQ637518

Posted: 22nd July 2022 16:25
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  • Pay Rate:

    £14.14 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2 months

  • Northampton,

    NN5 5JW

What's involved with this role:

Temporary Housing Officer - Housing & Planning

Reference no:  NPH RQ637518

A DBS disclosure is listed as a requirement for this role; however the level of disclosure has not been specified by the client.

A Housing Officer is required to act as primary officer for every tenant on the patch, undertaking daily contact with tenants and their representatives concerning any aspect of Housing management and conditions of tenancy, including property inspections, new tenant visits, minimising arrears levels.

Main duties to include:

  • To ensure that by investigation, negotiation and enforcement that tenants comply with their conditions of tenancy, particularly with regard to nuisance and anti–social behaviour.
  • To assist in the collection of witness statements and evidence for cases referred to the Tenancy Enforcement Officer
  • To protect the revenue and expenditure stream whilst taking appropriate actions aimed at ensuring tenancy sustainment
  • To ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales
  • To undertake regular inspections of communal areas, garage sites and other open spaces
  • To assist the Tenant Participation team in the development and support of resident associations and where necessary attend meetings of groups
  • To develop and maintain effective relationships with other officers, outside agencies and tenants to ensure that a high quality tenancy management service is delivered
  • To provide as required written reports in relation to issues and events related to the patch
  • To provide cover for other Housing Officers and staff in their absence
  • To undertake any other duties commensurate with the position as designated by the line manager


Key responsibilities:

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • 3 GCSE's, Grades A-C, or equivalent including English and Mathematics
  • Relevant professional level qualification
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
  • Basic knowledge of Housing law
  • Awareness of current housing issues
  • Good literacy and numeracy levels
  • Experience of dealing with customers in one to one situations
  • Experience of responding to customer enquiries by telephone
  • Ability to prioritise workload
  • IT Literate/good keyboard skills
  • Good written and verbal communication skills
  • Ability to interpret /implement policy, procedure and legislation
  • Full Driving Licence
  • Performance Minded
  • Willingness to undertake relevant training
  • Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
  • Committed to working with team and partners to achieve common goals and ensure performance at highest level.
  • Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: NPH RQ637518
Temporary Housing Officer - Housing & Planning
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: NPH RQ637518
Temporary Housing Officer - Housing & Planning
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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