- Pay Rate:
£17.27 per hour PAYE
- Hours per Week:
36 Monday – Friday, normal working hours
This opening assignment is for 2 months
Temporary Housing Officer
Job Ref: 5208309
Be the face of Brent Housing. Provide visible, accessible housing management services on the ground to customers renting homes, garages or travellers sites, owner occupiers and shared owners in the borough
- Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help.
- Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers’ expectations.
- Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.
- Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent Housing Management from day one.
- Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.
- Post inspect communal maintenance repairs and undertake follow up actions as required.
- Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies.
- Deliver the premise of ‘Every visit counts’ by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the council.
- Take ownership and report anything people or property related (repairs, cleaning, grounds maintenance, trees etc.) while out on site. Maintaining estates is everyone’s responsibility.
- Carry out tenancy audits, so that we have a current view of tenants and know those in their household, and a clear understanding of vulnerability
“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
- Administrative and literacy to GCSE/BTEC level or demonstrable ability to operate at this leve
- Knowledge of housing legislation, in particular, an understanding of Landlord and Tenant law and other legal requirements relevant to the management of homes and neighbourhoods
- Relevant experience of working in a partnership/multi-agency setting and multi-disciplinary team
- Experience of working largely autonomously to manage own workload and prioritise tasks both on-site and in the office
- Experience of working with customers and championing their views and feedback
- Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including Councillors, contractors and other agencies
- Ability to facilitate online customer engagement activities
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
Email Job Reminder
If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.
Temporary Housing Officer
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.