- Pay Rate:
£11.02 per hour PAYE
- Hours per Week:
35-37 Monday – Friday, normal working hours
This opening assignment is assumed to be for 1 month until further notice
Temporary Housing Income Management Advisor
Job Ref: Darlington 1004407713547425
The post holder must be prepared to work flexibly including evenings and weekends.
To support a team of Income Management Officers with effective rent account management, enforcement action and offering appropriate advice and support to tenants and clients accepting the offer of tenancy.
The post holder will be responsible for low level arrears recovery action and assisting Housing Income Management Officers with the provision of a high-quality Income Management service, taking appropriate rent recovery actions in line with procedures on current and former tenancies.
- Ensure that all rent arrears debts are accurately recorded and actively pursued and credit balances are regularly processed and refunds are arranged.
- Audit weekly termination reports, identifying discrepancies and rectifying.
- Negotiate affordable and regular rent payment plans with current and former tenants, and monitor compliance with the arrangement.
- Offer appropriate advice and support to customers and other departments on Universal Credit and other welfare benefits. Ensuring the tenant understands their obligations to pay rent from their Universal Credit payment.
- Ensure you fully understand the implications of legislative and government change to welfare benefits, and are up to date with best practice.
- Undertake sign up meetings with new tenants and provide appropriate advice and support to the customer.
- Provide appropriate advice and support to current, former and new customers to ensure they meet their rent obligations and help them access the services they need in order to sustain their tenancies.
- Assist tenants complete income and expenditure forms, using benefit calculators, and refer the tenant to benefit and debt advice where appropriate.
- Carry out address checks and liaise with external debt collection agencies around former tenant arrears.
“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
Experience & Knowledge:
- Approximately 2 years’ experience of a social housing or other relevant environment.
- 2 years’ experience of offering support and advice to customers.
- Knowledge of the Pre Action Protocol for possession claims by social landlords.
- An understanding and knowledge of welfare benefits including Universal Credit and Housing Benefit.
- Ability to work alone in sometimes difficult environmental situations with clients who have challenging behaviour.
- Ability to communicate effectively both orally and in writing to a wide range of audiences.
- Ability to be empathetic yet firm when dealing with enquiries.
- Ability to prioritise and organise caseload to meet deadlines and targets.
- Ability to understand the needs and perceptions of clients, handling difficult situations sensitively and negotiating appropriate outcomes.
- IT literate, ability to use MS packages.
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.
Temporary Housing Income Management Advisor
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.