Temporary Homes for Ukraine Technical Support Officer

Temporary Homes for Ukraine Technical Support Officer 150 150 tcl-admin
Temporary Homes for Ukraine Technical Support Officer
Contract / Temporary

NW Leicestershire 5211754

Posted: 25th July 2022 15:21
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  • Pay Rate:

    Up to £11.71 per hour PAYE, depending on experience

  • Hours per Week:

    36.25, Monday – Friday, normal working hours

  • This assignment is for 12 months until further notice

  • Coalville,

    LE67 3FJ

What's involved with this role:

Temporary Homes for Ukraine Technical Support Officer (Admin and Clerical)

Reference no: NW Leicestershire 5211754

A Technical Support Officer is needed to provide technical and administrative support to the Homes for Ukraine Scheme, House Inspections, and co-ordinate the response with the Housing Options and Community Focus Team.

Key responsibilities:

  • Respond to enquiries from the public.
  • Manage the delivery of property inspections for all new sponsorship arrangements, including ensuring that inspections are completed in a timely way, that risks or concerns are appropriately raised and addressed, and that information is recorded and directed to other agencies to inform the wider process.
  • Act as the first point of contact for wider agencies involved in the Ukraine response, providing specific and general information as required.
  • Appropriately respond to enquiries from both sponsors and guest to provide or facilitate effective support and signposting.
  • Work with the Housing Options team to try and prevent and relieve homelessness at the earliest point.
  • Update the client’s website to reflect current national information and to clearly signpost local supportive offers
  • Monitor and maintain records.
  • Maintain data systems and complete government returns on an ongoing basis.
  • Provide advice and guidance.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Experience of dealing with members of the public in a busy front-line service.
  • Experience of using Microsoft Office suite or equivalent.
  • Experience of working for local government or public.
  • Proven experience of dealing with members of the public in a busy front-line service.
  • Knowledge of Housing Legislation and Homelessness Legislation.

Skills/Technical skills:

  • Good standard of numeracy and literacy.
  • Excellent verbal and written communication skills.
  • Ability to build and maintain rapport with a varied range of people.
  • Ability to influence people to achieve desired results.
  • Ability to extract sensitive and personal information in difficult situations and methodically collate this information to decide.
  • An organised and methodical approach to record keeping and files including electronic and manual systems.
  • Ability to speak Ukrainian desirable.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Full Driving licence, access to a vehicle or access to means of mobility support.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: NW Leicestershire 5211754
Temporary Homes for Ukraine Technical Support Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: NW Leicestershire 5211754
Temporary Homes for Ukraine Technical Support Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

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