- Pay Rate:
£17.27 per hour PAYE
- Hours per Week:
36 Monday – Friday, normal working hours
This opening assignment is for 3 months
- WEMBLEY, London,
Full Job Title: Temporary Homelessness Prevention & Relief Officer – Housing
Reference no: Brent 5212196
Candidates MUST have experience in homelessness and issuing decision letters under the Homelessness Reduction Act.
To be responsible for the effective delivery of the Council’s duty to prevent and relieve homelessness for households who approach the Council in housing need. This will involve assisting homeless households to avoid the experience of temporary accommodation by engaging with all necessary parties including landlords and other excluders to stop the loss of their current accommodation followed by a planned move to the Private Rented Sector where appropriate. When this is not possible or appropriate, to explore and present a range of housing options to resolve their housing needs. The postholder will have the ability for dealing with a range of cases, including complex cases which may be subject to judicial review and ombudsman enquiries.
The postholder will be responsible for conducting statutory homelessness assessments and for supporting households to sustain their tenancies and ensuring they are settled into their new accommodation.
The postholder will have a comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness in order to provide innovative advice and solutions when dealing with complex and difficult cases.
The postholder will seek to empower households to find their own solution to their housing crises, and particularly:
- Engaging individuals/households in the borough experiencing a housing crisis and managing their expectations in relation to the private rented property market in order to make the decision for themselves/their family.
- Linking those individuals/households with, and advocating for, the right assistance in existing services to address their holistic needs.
- Avoiding a placement in Temporary Accommodation for households receiving timely assistance in relation to their housing crisis.
- Providing tenancy support for the families placed in private rented sector (PRS) accommodation to ensure sustainability of such tenancies.
- Providing practical advice, information and support on a wide range of issues including housing, welfare rights, and the promotion of personal independence and helping clients to find long term settled accommodation.
- Negotiating and mediating with landlords and excluders to agree new tenancies/licences as well as extensions to existing tenancies and licences.
“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
- Knowledge & Qualifications:
- Degree qualified or equivalent.
- Education to a high standard of literacy and numeracy.
- Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation and case law.
- A good working knowledge of housing benefit rules and of the supply and demand issues related to public sector and private housing in an inner London Council.
- Comprehensive knowledge of prevention tools and options
- Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment.
- Strong and effective experience in provision of exceptional customer services.
- Worked with households experiencing a housing crisis and the provision of advice and assistance covering a range of aspects of that crisis.
- Application of the Suitability Assessment in recommending potential pathways for applicants
- Experience of negotiation/advocacy/mediation
- Skills & Abilities:
- Ability to deal with difficult customers and maintain positive working relations.
- Ability to achieve targets and methodically respond to changing demands and priorities.
- Excellent inter-personal skills, with an ability to develop a rapport with and guide residents towards sustainable outcomes.
- Ability to negotiate with households in housing need and influence outcomes
- Commitment to motivating and empowering people to succeed and providing excellent customer service
- Ability to communicate well, in writing and in person.
- Ability to maintain high levels of motivation and demonstrate flexibility when things don’t go according to plan
- Competent IT skills including Microsoft packages
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
“Other Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above – your CV must address the requirements listed
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
Email Job Reminder
If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.
Temporary Homelessness Prevention & Relief Officer – Housing
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.