Temporary Homelessness Prevention & Relief Officer – Housing

Temporary Homelessness Prevention & Relief Officer – Housing 150 150 tcl-admin
Temporary Homelessness Prevention & Relief Officer – Housing
Contract / Temporary

Brent 5212196

Posted: 2nd August 2022 08:21
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  • Pay Rate:

    £17.27 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • WEMBLEY, London,

    HA9 0FJ

What's involved with this role:

Full Job Title: Temporary Homelessness Prevention & Relief Officer – Housing

Reference no: Brent 5212196

Candidates MUST have experience in homelessness and issuing decision letters under the Homelessness Reduction Act.

To be responsible for the effective delivery of the Council’s duty to prevent and relieve homelessness for households who approach the Council in housing need. This will involve assisting homeless households to avoid the experience of temporary accommodation by engaging with all necessary parties including landlords and other excluders to stop the loss of their current accommodation followed by a planned move to the Private Rented Sector where appropriate. When this is not possible or appropriate, to explore and present a range of housing options to resolve their housing needs. The postholder will have the ability for dealing with a range of cases, including complex cases which may be subject to judicial review and ombudsman enquiries.

The postholder will be responsible for conducting statutory homelessness assessments and for supporting households to sustain their tenancies and ensuring they are settled into their new accommodation.

The postholder will have a comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness in order to provide innovative advice and solutions when dealing with complex and difficult cases.

The postholder will seek to empower households to find their own solution to their housing crises, and particularly:

  • Engaging individuals/households in the borough experiencing a housing crisis and managing their expectations in relation to the private rented property market in order to make the decision for themselves/their family.
  • Linking those individuals/households with, and advocating for, the right assistance in existing services to address their holistic needs.
  • Avoiding a placement in Temporary Accommodation for households receiving timely assistance in relation to their housing crisis.
  • Providing tenancy support for the families placed in private rented sector (PRS) accommodation to ensure sustainability of such tenancies.
  • Providing practical advice, information and support on a wide range of issues including housing, welfare rights, and the promotion of personal independence and helping clients to find long term settled accommodation.
  • Negotiating and mediating with landlords and excluders to agree new tenancies/licences as well as extensions to existing tenancies and licences.


Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Knowledge & Qualifications:
    1. Degree qualified or equivalent.
    2. Education to a high standard of literacy and numeracy.
    3. Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation and case law.
    4. A good working knowledge of housing benefit rules and of the supply and demand issues related to public sector and private housing in an inner London Council.
    5. Comprehensive knowledge of prevention tools and options
  2. Experience:
    1. Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment.
    2. Strong and effective experience in provision of exceptional customer services.
    3. Worked with households experiencing a housing crisis and the provision of advice and assistance covering a range of aspects of that crisis.
    4. Application of the Suitability Assessment in recommending potential pathways for applicants
    5. Experience of negotiation/advocacy/mediation
  3. Skills & Abilities:
    1. Ability to deal with difficult customers and maintain positive working relations.
    2. Ability to achieve targets and methodically respond to changing demands and priorities.
    3. Excellent inter-personal skills, with an ability to develop a rapport with and guide residents towards sustainable outcomes.
    4. Ability to negotiate with households in housing need and influence outcomes
    5. Commitment to motivating and empowering people to succeed and providing excellent customer service
    6. Ability to communicate well, in writing and in person.
    7. Ability to maintain high levels of motivation and demonstrate flexibility when things don’t go according to plan
  4. Competent IT skills including Microsoft packages


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


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Job Ref: Brent 5212196
Temporary Homelessness Prevention & Relief Officer – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Brent 5212196
Temporary Homelessness Prevention & Relief Officer – Housing
Client Category: Local Authority

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