Interim Homeless Casework Officer – Housing Services

Interim Homeless Casework Officer – Housing Services 150 150 tcl-admin
Interim Homeless Casework Officer – Housing Services
This opening assignment is for 2-3 months
Contract / Temporary

Portsmouth 5206405

Posted: 23rd June 2022 07:26
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  • Pay Rate:

    £22.33 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • This opening assignment is for 2-3 months,

    PO1 2AL

What's involved with this role:

Full Job Title: Interim Homeless Casework Officer – Housing Services

Reference no: Portsmouth 5206405

You will be working as a homeless caseworker based at Housing Options, supporting the Housing Options team.

You will be required to make decisions on homeless cases in accordance with Part 7 of the 1996 Housing Act, for applications made prior to the introduction of the Homelessness Reduction Act. This will involve interviewing customers who are threatened with homelessness, making enquiries to establish their circumstances and support needs, and making decisions in accordance with the 1996 Housing Act.

You will also be assessing homeless applications in accordance with the Homelessness Reduction Act 2017. This will include making assessments of both housing and support needs, creating personal housing plans and reviewing and updating the housing plans as appropriate. You will need to be able to identify solutions to prevent and relieve homelessness wherever possible, and to work collaboratively with customers to achieve a housing solution.

The work will involve making assessments of support needs, liaising with other agencies to obtain information and identify appropriate housing solutions.

You will be required to record your assessments and decisions accurately using Portsmouth City Council's IT systems, and to communicate these decisions clearly to customers both verbally and in writing.


Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Experience of working in a local authority making homeless decisions
  2. Ability to work independently to make homeless and care and support assessments, interpret legislation and make decisions in accordance with the legislation
  3. Experience of managing a homeless caseload, prioritising work appropriately, keeping customers updated of the progress of their application and keeping accurate records
  4. Knowledge & Abilities:
    1. Knowledge of the Homelessness Reduction Act 2017, and an ability to apply this legislation and deal with homeless applications appropriately
    2. Able to explain complex legislation clearly both in writing and verbally
    3. Able to communicate with customers with a range of vulnerabilities and deal with them sensitively and with empathy
    4. Able to negotiate with customers, landlords and other parties to prevent homelessness and find housing solutions
  5. Strong IT skills including Microsoft packages


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. *** Other Work-Related Requirements: Able to carry out home visits. Own transport is not essential but you must be willing to use public transport within a reasonable area.
  5. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Portsmouth 5206405
Interim Homeless Casework Officer – Housing Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Portsmouth 5206405
Interim Homeless Casework Officer – Housing Services
Client Category: Local Authority

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