Temporary Homeless Assessment Officer – Housing Support

Temporary Homeless Assessment Officer – Housing Support 150 150 tcl-admin
Temporary Homeless Assessment Officer – Housing Support
Contract / Temporary

Cardiff RQ604859

Posted: 13th June 2022 05:24
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  • Pay Rate:

    £13.44 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    CF10 1FL

What's involved with this role:

Full Job Title: Temporary Homeless Assessment Officer – Housing Support

Reference no: Cardiff RQ604859

Enhanced DBS disclosure required

To undertake homeless decisions in accordance with the Councils legal homeless duties. To ensure decisions are undertaken in a methodical way, recording information accurately and making timely decisions. Providing notifications of decision to clients and dealing with enquiries with high quality customer service.


  • To assist in the delivery of a comprehensive legal homeless decision making service. To make high quality decisions, in a timely manner supported by clear and informative decision letters.
  • Undertaking in-depth investigations to verify homeless applications.
  • Providing housing advice and information with the emphasis on preventing homelessness as a key objective.
  • To undertake an in-depth assessment of support needs for clients presenting to the service aiming to understand the root cause of their housing issue and ensure appropriate support is provided.
  • To work in partnership with clients to provide effective and creative housing solutions by evaluating their housing situation and support needs.
  • To create bespoke personal housing plans for clients giving achievable goals
  • To ensure excellent customer service is achieved to ensure clients have a supported journey through the service.
  • To ensure that client’s case notes are up to date and procedure followed to ensure accurate recording of decisions and outcomes.
  • To apply the ethos of a psychologically informed environment together with an understanding of the effects of adverse childhood experiences on a client.
  • To ensure service provided meets the objectives, targets and quality standards achieving high levels of customer service and satisfaction complying with Council’s Policies and Procedures.


Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Substantial recent homelessness assessment experience, preferably within a similar role and ideally within a public sector organisation
  2. Casework experience
  3. High level of communication skills, (telephone, face to face and written)
  4. Experience in writing homeless decision letters
  5. Experience of working in a similar environment
  6. High level knowledge of homelessness legislation.
  7. Knowledge of Children’s Act legislation
  8. Microsoft Office skills


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. *** Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. *** Other Work-Related Requirements:
  6. Working up to 7pm may be required on a rota basis according to the needs of the service.
  7. Location of work may vary.
  8. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Cardiff RQ604859
Temporary Homeless Assessment Officer – Housing Support
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Cardiff RQ604859
Temporary Homeless Assessment Officer – Housing Support
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

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