Temporary Home Ownership Officer – Housing Services

Temporary Home Ownership Officer – Housing Services 150 150 tcl-admin
Temporary Home Ownership Officer – Housing Services
Contract / Temporary

Redbridge RQ648057

Posted: 5th August 2022 10:42
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  • Pay Rate:

    £16.29 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


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What's involved with this role:

Full Job Title: Temporary Home Ownership Officer – Housing Services

Reference no: Redbridge RQ648057

To be responsible for ensuring that service charges are calculated, consulted and recharged in accordance with the leases and associated legislation ensuring all relevant costs are recoverable.

  • To calculate, notify and bill the estimated and actual service charges (including major works), shared ownership rent and ground rent in accordance with the terms of the lease and the associated legislation to enable full recovery.
  • Undertake consultations under section 20 of the Landlord and Tenants Act 1985 (as amended) ensuring compliance with the leases and associated legislation.
  • Provide information, support and guidance in relation to service charges, major works, the lease and associated legislation to leaseholders, shared owners and other housing staff. Whilst dealing with enquiries and disputes with regards to service charges and major works.
  • To maximise the recovery of homeowner rents, service charges/major works and other related income to maintain the viability of the Housing Revenue Account (HRA).


Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Knowledge & Experience:
    1. Specialist knowledge of key leasehold legislation in particular section 20 consultation and billing of major works and other service charges.
    2. Strong knowledge in leasehold management, leases, legislation, relevant regulation, and procedures in relation to consultation and billing of variable service charges.
    3. Experience of calculating accurate complex calculations, in particular relation to major works and other service charges.
  2. Skills & Abilities:
    1. A proven track record of achieving and exceeding targets and objectives.
    2. Ability to prioritise workloads, working to tight strict deadlines and statutory timescales in a pressurised environment, whilst always paying excellent attention to detail and keeping accurate records.
    3. Excellent written communication skills including grammar, spelling, punctuation, for effective correspondence with customers, report writing and statistical work.
    4. Excellent verbal communication skills including assertiveness, listening, negotiating and influencing skills, at all levels – including face to face, telephone, presentation skills.
    5. Ability to interpret complex information, and relay in a ‘plain English’ manner.
  3. ICT Skills:
    1. Good IT Skills, including Microsoft Office specifically Microsoft Excel & Word. Ability to utilise IT systems effectively and efficiently, and willingness to progress electronic databases and use IT to improve performance.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Redbridge RQ648057
Temporary Home Ownership Officer – Housing Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Redbridge RQ648057
Temporary Home Ownership Officer – Housing Services
Client Category: Local Authority

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