Temporary Family Safeguarding Pod-Coordinator- Admin & Clerical

Reference no: Swindon RQ610647

The postholder will support the effective functioning of locality family safeguarding teams (pods) by meeting the business support needs of the pods. Each pod is a multi-disciplinary team consisting of adult and childcare workers. They will be the first point of contact for children, families, colleagues, and other agencies and to co-ordinate the work of the pod (s) through delivery of business support processes and systems.

Key responsibilities:

• Provide a specialist/technical business support service for one or more locality safeguarding pods, taking ownership and responsibility for the business support needs of the team.
• Making data updates on the Children’s Services database when circumstances change for a family or when a child moves placement or enters/leaves care.
• Organise meetings on behalf of the team as requested, which will include liaising with children, family members and other professionals, and sending out invitations.
• Take accurate notes of meetings as requested, which could include core group meetings, family meetings, and team meetings, and distribute them efficiently.
• Book group and personal supervisions; minute group supervision; type and record group supervision on the system.
• Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base, which could include word processing for court documents
• Support the Team Manager in managing the diaries of the team members, including making alternative arrangements when team members are absent.
• Respond to enquiries from internal and external stakeholders (some of who may be upset or angry) including some escalated issues, resolving at the point of contact where possible.
• Prepare and provide documentation and information for meetings.
• Maintain accurate and up-to-date client and management information on the Children’s Services database, liaising with team members and other professionals as required.
• Support the Team Manager in relation to performance management, including collating statistical information and identifying gaps and errors that need to be rectified, and supporting team members to amend the child’s records where needed.

“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience & Knowledge / Technical skills

• Relevant level 3 qualification (eg NCV level 3, BTEC, relevant A levels, etc) OR able to demonstrate equivalent knowledge and understanding gained through experience
• Typing speed of 60 wpm minimum.
• High standard of English grammar and punctuation.
• High level of competency in the use of information technology and commonly used software applications.
• Experience of working in an administrative role.
• Experience of taking minutes to a high standard.

Skills & Abilities

• Good eye for detail and proof-reading skills.
• Good communication skills and telephone manner
• Ability to be highly organised and self-motivated.
• Ability to be an approachable and effective team player.
• Ability to work to tight deadlines and with high accuracy.
• Ability to cope with the pressure of working to procedural deadlines.
• Ability to interpret rules and guidelines and to know when something needs to be referred to a manager.
• Ability to present information using descriptive statistics, mathematical calculations, percentages, tables and charts
• Good literacy and numeracy skills
• Ability to use own initiative and work with minimum supervision
• Ability to maintain good working relationships at all levels

 NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

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