Temporary Estate Services Coordinator – Housing

Temporary Estate Services Coordinator – Housing 150 150 tcl-admin
Temporary Estate Services Coordinator – Housing
Islington, London
Contract / Temporary

Islington RQ682217

Posted: 20th September 2022 13:06
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  • Pay Rate:

    £19.75 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 2 months

  • Islington, London,

    N1 1XR

What's involved with this role:

Temporary Estate Services Coordinator – Housing

Reference no:  Islington RQ682217

Pay Rate: £19.75 per hour PAYE

Enhanced DBS disclosure is listed as a requirement for this role

The purpose of the role is to be the key link between LBI and the customer having overall responsibility for establishing and maintaining estate agreements and service level agreements between LBI and the estate residents. This will include the management of caretakers and estate operatives and ensuring the provision of effective estate & contracted services on designated LBI estates. To implement and evaluate change, working creatively for solutions to caretaking and estate services issues. To ensure that comprehensive estate services are delivered on a patch basis.

Key responsibilities:

  • Ensure the effective identification, monitoring and progressing of communal repairs, including the reporting of emergency /urgent repairs, and post inspecting to ensure quality.


  • Make recommendations for the improvement of communal areas and estates, liaising with appropriate staff as necessary.
  • Liaise with T&RA’s, leaseholder groups, tenant management organisations and other recognised bodies on matters relevant to the condition of estates. This will include attending evening meetings outside of normal working hours as appropriate.
  • Carry out quarterly inspections of all estates within management area in conjunction with T&RA’s, ward Councillors and senior managers
  • Act as the link with Tenant Management Organisations, to ensure that all parties to the MMA are aware of their responsibilities and are carrying them out effectively.
  • Assist in the management and implementation of local capital budget schemes and act as the link between Housing Operations and Property Services.
  • Ensure the provision of an effective and responsive estate based services, including Caretaking.
  • Develop and maintain estate agreements and service level agreements between LBI and residents/customers
  • Responsible for the management of caretakers, including work allocation, absence monitoring, supervision, performance and conduct and ensuring that corrective action is taken where appropriate.
  • Assist with the development and implementation of new policies, procedures and written guidelines to aid the development of estate services staff.
  • Ensure the monitoring of standards through regular and ad hoc estate inspections, in conjunction with managers, tenant representatives and Members, taking appropriate remedial action on problems encountered.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


Skills, Knowledge & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Proven substantial experience in delivering services to the public.
  3. Proven managerial experience in a large multi cultural setting and delivering services to a multi-cultural community.
  4. Ability to ensure effective use of information technology, including word-processing, in order to input and extract information.
  5. Ability to manage resources to set and meet performance targets and provide adequate monitoring arrangements to achieve these.
  6. Ability to undertake the client-monitoring role for contracts affecting the service e.g. estate cleaning, grounds maintenance, ICSL etc.
  7. Ability to liaise effectively with Officers, Tenants and Residents Associations, Council and board Members, Area Housing Panels and outside organisations.
  8. Knowledge of relevant legislation and issues affecting the provision of a caretaking and estate cleaning service, including an understanding of good customer care practice and Health & Safety.
  9. Proven Ability to supervise and manage a team of staff providing estate management and Caretaking services including conduct and discipline.
  10. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Islington RQ682217
Temporary Estate Services Coordinator – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Islington RQ682217
Temporary Estate Services Coordinator – Housing
Client Category: Local Authority

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