Temp Customer Service Officer / Receptionist – Admin

Temp Customer Service Officer / Receptionist – Admin 150 150 tcl-admin
Temp Customer Service Officer / Receptionist – Admin
Southwark, London
Contract / Temporary

Southwark 5207999

Posted: 9th June 2022 12:45
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  • Pay Rate:

    £11.05 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 3-4 months

  • Southwark, London,

    SE1 2QH

What's involved with this role:

Temporary Customer Service Officer / Receptionist – Admin & Clerical

Job Ref: Southwark 5207999

To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact. ensuring that they are processed in one transaction, as far as is reasonably practicable.

Key responsibilities:

  • Deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with corporate customer services standards and targets.
  • Receive monies, by debit and credit cards, as appropriate, using the Council’s electronic payments facility.
  • Follow up with customers to check job completion and service quality, within agreed timescales
  • Use all available ICT systems to provide accurate advice, resolve enquires, raise orders, with correct level of priority and maintain and update records on behalf of the customer.
  • Be sensitive to the needs of the diverse local community. Use all services, for example, translation services to help meet the needs of individuals
  • Take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions.
  • Make appropriate onward referrals to other agencies to resolve enquires and reduce risk, escalating urgent and/ unresolved enquires to Tier 2 Call Handlers or Senior Customer Services Officer.
  • Carry out all administrative tasks relating to the Contact Centre and any necessary follow-up work in relation to incoming calls.
  • Work shift patterns in line with the Contact Centres operational hours including evenings, weekends and bank holidays as required.

 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

 

Knowledge & Experience:

  • Extensive knowledge and experience working with complex customer service delivery environment either face to face or by telephone.
  • Experience of using telephony and computer systems in a customer service environment

 

Skills:

  • Ability to communicate effectively both verbally and in writing with a variety of customers
  • Ability to demonstrate flexibility in a high pace service delivery environment
  • Ability to work independently and within teams to meet targets and deadlines
  • Effective interpersonal skills to enable development of working relationships with customers, colleagues, partners and stakeholders
  • Ability to evaluate situations quickly and make decisions while remaining calm and taking appropriate action
  • Ability to work on own initiative and take accountability and responsibility for decisions made.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Southwark 5207999
Temp Customer Service Officer / Receptionist – Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Southwark 5207999
Temp Customer Service Officer / Receptionist – Admin
Client Category: Local Authority

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

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