Temporary Customer Service Officer/Admin – Garages

Temporary Customer Service Officer/Admin – Garages 150 150 tcl-admin
Temporary Customer Service Officer/Admin – Garages
Contract / Temporary

Southwark 5214730

Posted: 16th September 2022 07:37
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  • Pay Rate:

    £11.05 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • SOUTHWARK, London,

    SE1 2QH

What's involved with this role:

Full Job Title: Temporary Customer Service Officer/Admin – Garages

Job Reference: Southwark 5214730

Pay Rate: £11.05 per hour PAYE

To deliver excellent professional and specialist services to residents in line with the Council’s vision, values, resources, strategic and service priorities.

To assist the Garages Manager and Garages team in the management of the garages and other non-residential properties within the Homeownership portfolio by providing a range of administrative and support services.

To provide a high quality service and advice to our customers in respect of the waiting list, lettings and voids management to prospective new customers and existing customers.

Be responsible for responding to customer‘s enquiries, by telephone, written correspondence, or face-to-face, maintaining confidentiality at all times.

To continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit with a view to always improving and evolving.


Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Experience:
    1. Experience of working in a customer service role, working with members of the public and giving information and advice
    2. Experience of achieving targets and meeting deadlines
    3. Experience of keeping manual and computer records
    4. Experience of finance activities including income recovery and account adjustments
    5. Experience of working as part of a team.
  2. Knowledge:
    1. Knowledge of the role and duties of a social landlord especially in relation to income and rights and responsibilities.
    2. Knowledge of home-ownership services
    3. Understanding of confidentiality and data protection.
    4. Knowledge of manual and computer record systems
  3. Specific Skills required for this Role:
    1. Ability to communicate with service users in an effective, sensitive and sympathetic manner, taking into account policies and procedures and the circumstances of the customer.
    2. Ability to communicate with people at all levels, in writing, by telephone and face to face in a clear and effective manner
    3. Effective numeracy skills, able to collate and calculate statistical information
    4. Ability to prioritise work effectively, to meet deadlines and to deal with conflicting priorities
    5. Evidence of a strong customer focus and commitment to improving customer service
    6. Ability to undertake project work as required by managers
  4. ICT Skills: Ability to use computer systems including word processing, spreadsheets and databases for correspondence, reports and performance monitoring


To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. *** Other Work-Related Requirements: On occasions expected to work outside normal office hours and at weekends.
  5. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Southwark 5214730
Temporary Customer Service Officer/Admin – Garages
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Southwark 5214730
Temporary Customer Service Officer/Admin – Garages
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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