Temporary Customer Service Admin Assistant – Libraries

Temporary Customer Service Admin Assistant – Libraries 150 150 tcl-admin
Temporary Customer Service Admin Assistant - Libraries
Contract / Temporary

Camden RQ611211

Posted: 20th June 2022 16:40
Apply Related Jobs
  • Pay Rate:

    £13.06 per hour PAYE

  • Hours per Week:

    18 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    NW3 3HA

What's involved with this role:

Temporary Customer Service Admin Assistant - Libraries 

Job Ref: RQ611211 

Delivers services within the service point to provide high quality library services and support, assisting customers in their information, learning, reading and ICT needs. Takes lead responsibility for promoting and raising awareness of library services within the local community, with a particular focus on engaging non-users   

Key Responsibilities: 


  • Deal with customer enquiries e.g. at reception, over the telephone 
  • Receipt and distribute incoming post, process correspondence and send mail out 
  • Gather information to report back to others 
  • Set up and produce non-standard letters/templates/spreadsheets/documentation, update and maintain databases and produce management information 
  • Provide help and assistance to staff in the use of IT packages/systems 
  • Carry out filing, maintaining staff records, preparing documents for scanning, photocopying, faxing, arranging meetings, diary appointments, handling post, taking minutes 
  • Provide full support for arranging events including producing materials, booking venues, booking catering, sending out invitations 
  • Ensure the section complies with administrative procedures relating to Council Policies, 
  • Standing Orders, Financial Regulations by providing advice and/or administrative support 
  • Handle and reconcile cash in accordance with agreed procedures 
  • Supervise and allocate work to more junior staff 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • NQF Level 2 qualification e.g. GCSEs Grades 4-9, NVQs Level 2, GNVQs Intermediate, City and Guilds Craft or Part 2, Or Evidence of the equivalent level of knowledge gained through work experience 
  • Knowledge and/or experience of delivering services within a local authority setting 
  • Experience of providing customer service to the public and other organisations in a high volume and fast paced multi-channel environment 
  • Good oral/written communication skills 
  • Ability to work as part of a team and on own initiative 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Camden RQ611211
Temporary Customer Service Admin Assistant - Libraries
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Camden RQ611211
Temporary Customer Service Admin Assistant - Libraries
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    Are you sure you want to delete this file?