Temporary Customer Service Advisor X 4– Admin & Clerical

Temporary Customer Service Advisor X 4– Admin & Clerical 150 150 tcl-admin
Temporary Customer Service Advisor X 4– Admin & Clerical
Contract / Temporary

Oxfordshire 5215298

Posted: 12th September 2022 11:31
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  • Pay Rate:

    up to £11.41 per hour, depending on experience

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 6-7 months

  • Oxford,

    OX1 1ND

What's involved with this role:


Temporary Customer Service Advisor X 4– Admin & Clerical

Reference no: Oxfordshire 5215298  

Pay rate: up to £11.41 per hour, depending on experience

Hybrid working arrangement

Standard DBS disclosure required

The post-holder will be the first point of contact for people contacting the Council with enquiries about the services provided via telephone, email, webchat, social media and face-to-face. They will be responsible for dealing with the enquiries effectively, with a friendly manner, and for creating a positive impression of the Council.

Key responsibilities:

  • Answer customers enquiries by phone, using a headset and laptop, email, webchat, social media and face-to-face.
  • Look up information for customers on computers and either resolving their enquiries or providing them with other sources of information as necessary.
  • Search, read and enter customer details and enquiries into a range of database systems.
  • Use Microsoft Office products e.g. Outlook and Word.
  • Deal tactfully with complaints and escalating customer complaints appropriately
  • Check official documents e.g. Utility Bill, Driving Licence to verify customer identity for a range of services.
  • Advise customers about their eligibility for a range of services.
  • Process customer applications for services and assess their eligibility for them
  • Operate appointment booking systems.
  • Process payments including refunds and end of day reconciliation.


“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


Experience & Knowledge / Technical skills

  • 2 to 4 GCSEs (or equivalent) at Grades A* - C (pre-2018) or Grade 4 or above (post 2018) including Mathematics and English or relevant knowledge and skills gained through work experience.
  • Previous customer services experience or a view on what excellent customer service is.
  • An ICT qualification or NVQ, Certificate or Diploma in customer or public services- desirable


Skills & Abilities:

  • Good verbal and written communication and a genuine desire to help people
  • Ability to work as part of a team to deliver the best outcomes for customers; deliver team aims and objectives
  • Ability to make independent decision and identify when to refer complex enquiries to relevant specialists
  • Good ICT skills
  • Good problem-solving skills
  • Good administrative and organisation skills
  • Ability to work flexibly and meet the demands of the service
  • Ability to work as part of a team
  • Ability to adapt in a rapidly changing environment


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Oxfordshire 5215298
Temporary Customer Service Advisor X 4– Admin & Clerical
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Oxfordshire 5215298
Temporary Customer Service Advisor X 4– Admin & Clerical
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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