Temporary Customer Service Adviser (Customer Services)

Temporary Customer Service Adviser (Customer Services) 150 150 tcl-admin
Temporary Customer Service Adviser (Customer Services)
Truro
Contract / Temporary

Cornwall 5196300

Posted: 14th January 2022 15:37
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  • Pay Rate:

    £9.50 per hour PAYE

  • Hours per Week:

    37, Monday – Friday, normal working hours

  • 2 months

  • Truro,

    TR4 9LD

What's involved with this role:

Temporary Customer Service Adviser (Call Centre)

Reference no: Cornwall 5196300

The Team require a candidate with high expertise in customer service to provide proactive and comprehensive guidance, information and resolution to both internal and external customers which will involve interpreting the customer’s need, initiating appropriate service delivery and ensuring effective resolution of their requests.

Key information:

  • Deal with receipts of payments (for cash, cheques and card payments) and preparation of associated paperwork in an efficient and effective manner.
  • Deal with customer’s complaints in accordance with the Council’s Corporate Complaints process, advise customers of the applicable procedures, proactively resolving complaints wherever possible and recording them as advised and escalate to Service Recovery team if required.
  • Contact customers to monitor satisfaction and quality control checks.
  • Resolve customer enquiries by telephone, electronically, post or face to face (including assisting with the filling in of the appropriate forms).
  • Receive requests, assess and establish the reason for the request, together with its urgency, and taking prompt, appropriate action in accordance with procedures and instructions for all services .

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  5. Experience/Skills/Knowledge:
    1. Operator in Windows based technology e.g. Web & telephone
    2. Experienced in dealing with and defusing conflict
    3. Ability to prioritise and work to deadlines
    4. Proven experience of working within team providing an excellent standard of customer service
    5. GCSE Level English and Mathematics (at Grade C or above) or equivalent
    6. Working towards (or willing to) NVQ 3 Customer Care and ECDL qualification or equivalent
  6. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Cornwall 5196300
Temporary Customer Service Adviser (Customer Services)
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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