Temporary Customer Operational Intelligence Officer x2

Temporary Customer Operational Intelligence Officer x2 150 150 tcl-admin
Temporary Customer Operational Intelligence Officer x2
Contract / Temporary

Essex 6482

Posted: 7th June 2022 11:36
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  • Pay Rate:

    up to £28,373.00 per annum, depending on experience

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 12 months

  • Chelmsford,

    CM1 1QH

What's involved with this role:

Temporary Customer Operational Intelligence Officer x2 – Data & Insight

Job Ref: Essex 6482

Hybrid role

The Customer Operational Intelligence Team is a small, welcoming team of data enthusiasts, committed to using data and insight to measure and monitor performance. Two Customer Operational Intelligence Officers are required to play a vital role in shaping how the Council’s use data and insight to inform decision making, measure impact and performance, identify and explore opportunities for continuous improvement. The Council are at the beginning of a journey to transition monthly BI reporting from Microsoft Excel to PowerBI and building automated data processes.

As a key member of the Customer Operational Intelligence Team, working on all aspects of customer data and analysis, you will have the opportunity to develop subject matter expertise in one or more areas of the function (Contact Centre, Libraries, Coroners and Registrations Services).

Key responsibilities:

  • Produce and update automated business performance data products, including reports and dashboards using Microsoft PowerBI or similar and Excel to advanced level.
  • Good understanding of data structure and the ability to rebuild reports from Excel into PowerBI, mapping relationships and using DAX functions.
  • Apply a variety of techniques to report and analyse data.
  • Present key findings to ‘tell a story’ engaging various audiences. (this will include using systems to extract data, prepare and visualise data).
  • Work collaboratively with a wide variety of people, work as part of a team, building a trusted relationship with senior stakeholders to influence thinking and strategy.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

To apply for this role please attach your CV and in the personal statement demonstrate with examples, how you meet the following skills, knowledge and experience requirements:

  • Educated to RQF Level 3 (A-level) or equivalent evidenced by extensive experience.
  • Evidence of continuing professional development and knowledge in relevant professional area.
  • Experience of working with senior leaders, presenting information to deliver change.
  • Ideally have experience of working within a political environment.
  • Evidence in using multiple sources of data to deliver true business insight.
  • Expert level of knowledge using Microsoft PowerBI and Excel to analyse and present data.
  • Expert knowledge of reporting software and experience using to automate the reporting of data.
  • Evidence of creativity in exploring business opportunities and commercial acumen.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Essex 6482
Temporary Customer Operational Intelligence Officer x2
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Essex 6482
Temporary Customer Operational Intelligence Officer x2
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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